CUCM 11.5 - Forward All Calls

[OakMan]

Hello,

I have a client who wants all their incoming calls to be transferred to their assistant, directly without the phone ring, using the "forward all" option their assistant can not return/transfer calls back to the client, how to solve this problem?

Thanks.

OakMan.

[Jaime Valencia · Accepted solution]

You can configure a TP which is only in the inbound CSS to translate the manager DN to the assistant DN and that way only that call flow would be affected

You can also see this service parameter:

CFA Destination Override:	This parameter determines whether Cisco CallManager ignores call forward all (CFA) destinations when the CFA destination is the same as the calling party number. For example, John (on Phone A) has CFA set to Jane (on Phone B). With this parameter enabled, Jane has the ability to transfer a call to John's phone without having that same call sent back to Jane due to John's CFA setting. This capability proves useful when Jane receives a call forwarded from John's phone, but which must go back to John's phone so that the caller can leave a voice message for John. If this parameter is set to False, Jane cannot send any calls to John's phone and the caller will not be able to leave a voice message for John. Note: This override capability only works when the calling party number matches precisely with the number specified in the call forward all destination. In cases where the calling party number has been transformed, the calling party number may not match the CFA destination and override will not be allowed. Valid values specify True (CFA overrides are permitted) or False (CFA overrides are not permitted).
	This is a required field.
	Default: False

[OakMan]

Thanks Jaime for the response. Working.

Best Regards.

OakMan