cisco uc520 inbound call issue

[lee.woods16091]

Hi, 

I'm having trouble configuring my uc520 to receive inbound calls via my sip provider, when i dial the number it just goes dead or says busy, any ideas?? 

Lee 

[Brandon Buffin]

Do you have SIP configured? Inbound dial peer? Can you post config?

Brandon

[lee.woods16091]

Hi Brandon, here's a copy of the system configuration :) 

best wishes, 

Lee

[R0g22]

So you have a BRI setup. Please enable the following debugs -

debug isdn q931
debug voice ccapi inout

Make a test call and collect the logs. In addition to this, send the outputs for -

show isdn status
show isdn service

[lee.woods16091]

Hello nipun, could you advise on how to generate these calls logs? we cannot receive any inbound calls, its like the system is rejecting them. 

best wishes, 

Lee

[R0g22]

Just enable these debugs in enable mode and made test call. Do a show logg to see the logs, copy them in a text file and attach here.

[lee.woods16091]

hello, how do i enter enable mode?

[R0g22]

Telnet/ssh into the UC. You would either drop directly into enable mode or you would need to enter "enable", enter password to drop into enable mode.

UC-520>enable
UC-520#

notice the prompt change. The latter is the enable mode.

[lee.woods16091]

hello, ive managed to do this via putty, however its just telling me that its on it im not sure what to do from here?

[R0g22]

Yeah so you must be in a # sort of prompt. Get outputs for following commands -

show isdn status
show isdn service

After this, enable the following debugs on the same prompt -

debug isdn q931
debug voice ccapi inout

Do a clear logg. Make a test call. Once it hangs up. Do the following -

term len 0
show logg

Copy in a text file and attach here.

[lee.woods16091]

how exactly do i copy this? everytime i right click it cuts off 

[R0g22]

You can select everything on the screen and it would copy to clipboard automatically.

[lee.woods16091]

hi :) is this any good?

[R0g22]

It does help. Thanks. I need one more output - show diag

[lee.woods16091]

here you go,