09-13-2018 12:37 PM - edited 09-14-2018 06:12 AM
Hi
I am trying to re-configure an existing CUCM 11.0.1 Hunt Pilot/Line Group to enable a Call Queue but have run into some issues.
The existing Hunt Pilot was set with no Queue Calls enabled.
The existing Hunt List is configured with 1 Line Group.
The existing Line Group was configured as follows:
What I did to change the existing settings to enable Call Queuing:
Hunt Pilot
MOH Audio Source = SampleAudioSource
Reconfigured the Line Group:
Changed Distribution Algorithm setting to Longest Idle Time from Broadcast.
Enabled – Automatically Logout Hunt Member on No Answer
Changed RNA Reversion Timeout = 15 (from 30)
After making these changes and placing some test calls I found some issues:
3. When no members are logged into the Queue, the call did not route the to DN configured in the Queue Call Setting “When no hunt members are logged in or registered”
I did test the Queue feature first by creating a test Hunt Pilot, Hunt List and Line Group and the functionality/call routing worked. For some reason, when I re-configure the existing Hunt Pilot, Line Group I have issue. Am I missing something or does a service need to be restarted etc.?
Any help would be appreciated.
09-14-2018 11:45 AM
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