I'm not aware of 3rd party integration solutions that talk to JTAPI on UCM. All 3rd party solutions that I am aware of (like one offered by Cisco Developer Network partner AMC Technology), are contact center agent solutions and integrate through CCX,offering much more functionality, including full agent state management and call control via the Microsoft CRM user interface, so that an agent can use the CRM app as his only desktop, without the need for a Cisco Agent Desktop.
Willem Evert Nijenhuis
Cisco Customer Contact Business Unit.