I need to implement a simple ACD on my site.
I've a callmanager 8.0, a voice-gateway 8.0 and a cisco unity express module (installed on voice-gateway) release 8.0
I need to create this flow:
The external call arrives on voice-gw, where it is send to unity express: here will be played a welcome message and there is a check for business hour. day, Holidays etc: if is not a business day will be played a closed/Holiday message and the call will be disconnected or will be sent to a voicemail to leave a message.
If it is a business hour, the call will be sent to voice gateway where is configured a BACD : a prompt " please wait for a free operator" will be played and call will be sent to an Hunt Group (configured on callmanager): if there is a free operator the call will be transferred to him, if all operator are busy, a message " all operator are busy" will be played and the call will remain in wait.
It is possible to create this flow with my components?
Or, there is aready to use script to run on cisco unity express for this ?
Thanks in advance
regards
giancarlo
