Hi,
The customer currently have two voice systems (CUCM, Five9) when customers calls the published number which is translated on the CUCM to route the calls to the Five9 system. The route plan report shows the called number is being translated, no other routing for the number in CUCM. When running CDR traffic reports there is no traffic, below is what we're trying to achieve. Any assistance would be greatly appreciated.
"We need a cisco phone report ran to verify if a specific customer facing #is routing to the Cisco phone system and transferring into the Five9 phone IVR".
Thanks
