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CUE File upload Checksum error

bigcappa1
Level 4
Level 4

‎12-23-2010 10:15 AM - edited ‎03-19-2019 02:07 AM

Guys,

Had an issue with a CUE but unfortuantly to recover it the engineer stuck version 3.0.0 (we were on version 3.1) Anyway we have CUCM 6.1.1 and CUE version 3.0.0 is not compatible. So starting download the 3.1.1 and then tried 3.1.2 files but only got this far on both

Starting payload download

File : cue-vm-full-k9.nm-aim.3.1.2.prt1 Bytes : 82129808

Validating payloads match registered checksums...

- cue-vm-full-k9.nm-aim.3.1.2.prt1 ...............................................................................error

ERROR: Payload checksum [c64a63b4d6d081f40f25c60cdd793991] does not match registered payload checksum [20152819f1b95980ce64eda1dfe00d8f] for cue-vm-full-k9.nm-aim.3.1.2.prt1

Any ideas how i can get round this, I downloaded the files direct from Cisco download centre

Thanks

Paul

Labels:
0 Helpful
4 Replies 4

phooghen
Cisco Employee
Cisco Employee

‎12-23-2010 12:42 PM

The file extension you have is .ptr while it should be .pkg.

Please correct it.

0 Helpful

bigcappa1
Level 4
Level 4
In response to phooghen

‎12-23-2010 03:00 PM

Hi,

I started off with the pkg

Here is the full output of what I get. I download the files as per the CME upgrade guide. and start to load them to the CME

CUE> software download clean cue-vm-k9.nm-aim.3.1.2.pkg

WARNING:: This command will download the necessary software to

WARNING:: complete a clean install.  It is recommended that a backup be done

WARNING:: before installing software.

WARNING:: The system will briefly be brought to an offline state

WARNING:: This will terminate any active call and prevent new calls

WARNING:: from being processed.

Would you like to continue? [n] y

Downloading ftp cue-vm-k9.nm-aim.3.1.2.pkg

Bytes downloaded :  178449

Validating package signature ... done

- Parsing package manifest files... complete.

Validating installed manifests ............complete.

- Checking Package dependencies... complete.

Downloading ftp cue-vm-langpack.nm-aim.3.1.2.pkg

Bytes downloaded :  838547

Validating package signature ... done

Found Add-On Subsystem SID: e2e81cc6-39b5-47e1-9f83-b83c897fc50c Name: CUE Voicemail Language Support Version: 3.0.0.0

Found Add-On Subsystem SID: c28339fa-f7ae-4732-85ab-fa6c68b5de0c Name: CUE Voicemail Italian Version: 3.0.0.0

Found Add-On Subsystem SID: 49f09114-e0b0-4721-8b85-04be2064920c Name: CUE Voicemail European Spanish Version: 3.0.0.0

Found Add-On Subsystem SID: 27e5e2ab-1622-4c02-8a0a-cfad0d932148 Name: CUE Voicemail US English Version: 3.0.0.0

Found Add-On Subsystem SID: cf860289-67ac-4886-9295-a41e4c7a8487 Name: CUE Voicemail European French Version: 3.0.0.0

Found Add-On Subsystem SID: f0a41398-3917-4d49-b5ab-c2b39a80c121 Name: CUE Voicemail Latin American Spanish Version: 3.0.0.0

Found Add-On Subsystem SID: c4ca62e2-daff-40dc-b94e-bf20094bd700 Name: CUE Voicemail Mexican Spanish Version: 3.0.0.0

Found Add-On Subsystem SID: ab049397-cfad-4952-852a-8dfa69780cb8 Name: CUE Voicemail Dutch Version: 3.0.0.19

Found Add-On Subsystem SID: d60c3add-0c6b-4a99-8e5c-31019fe7939e Name: CUE Voicemail Swedish Version: 3.0.0.19

Found Add-On Subsystem SID: 683674a5-e6ef-4c97-8e05-efbba1e6fe47 Name: CUE Voicemail Canadian French Version: 3.0.0.0

Found Add-On Subsystem SID: fa803d25-9c89-4171-a14c-ec12d6ed6b8c Name: CUE Voicemail UK English Version: 3.0.0.0

Found Add-On Subsystem SID: 3f968fd0-6598-48e2-be1c-4af6c2e02e02 Name: CUE Voicemail German Version: 3.0.0.0

Found Add-On Subsystem SID: 88f73a6c-884d-4838-b162-1b544dd6583f Name: CUE Voicemail Danish Version: 3.0.0.0

Found Add-On Subsystem SID: a2ba4f96-3452-40c3-83ad-c442cb6bf42f Name: CUE Voicemail Brazilian Portuguese Version: 3.0.0.0

Found Add-On Subsystem SID: ea206a88-e44f-488b-a660-114a3b179065 Name: CUE Voicemail Korean Version: 3.0.0.0

Found Add-On Subsystem SID: 372fa3fd-1efb-4353-9005-45876646a351 Name: CUE Voicemail Mandarin Chinese Version: 3.0.0.0

Found Add-On Subsystem SID: 6cdfed34-6d45-48fd-afe0-717e589c9aa9 Name: CUE Voicemail Japanese Version: 3.0.0.0

- Parsing package manifest files... complete.

- Checking Package dependencies... complete.

- Checking Manifest dependencies for subsystems in the install candidate list...

complete

Starting payload download

File : cue-vm-full-k9.nm-aim.3.1.2.prt1 Bytes : 82129808

Validating payloads match registered checksums...

- cue-vm-full-k9.nm-aim.3.1.2.prt1 ...............................................................................error

ERROR: Payload checksum [c64a63b4d6d081f40f25c60cdd793991] does not match registered payload checksum [20152819f1b95980ce64eda1dfe00d8f] for cue-vm-full-k9.nm-aim.3.1.2.prt1

Hope this explains it more

Thanks

Paul

0 Helpful

phooghen
Cisco Employee
Cisco Employee
In response to bigcappa1

‎12-24-2010 12:02 AM

Could you try the following procedure to upgrade to 3.1.2

CUE-3.1.2 Upgrade

Please create a directory called c:\ftproot

Downloading CUE upgrade files from this URL, and save them in the c:\ftproot directory:

http://www.cisco.com/cgi-bin/tablebuild.pl/cue-312-nm-aim

  cue-installer.nm-aim.3.1.2

  cue-vm-en_US-langpack.nm-aim.3.1.2.prt1

  cue-vm-en_US-upg-langpack.nm-aim.2.3.4_3.1.2.prt1

  cue-vm-full-k9.nm-aim.3.1.2.prt1

  cue-vm-installer-k9.nm-aim.3.1.2.prt1

  cue-vm-k9.nm-aim.3.1.2.pkg

  cue-vm-langpack.nm-aim.3.1.2.pkg

  cue-vm-upgrade-k9.nm-aim.2.3.4_3.1.2.prt1

Downloading Filezilla Server from this URL:

http://www.filezilla-project.org/download.php?type=server

http://www.filezilla-project.org/download.php?type=server>

>
Select 'FileZilla_Server-0_9_25.exe' or later to download and install.

  Once you install Filezilla server follow these instructions:

   1) Start Filezilla Server Interface

   2) on the 'Connect to Server' dialog box, click 'OK'.

   3) Click on 'Edit'->'Users'

   4) Click on 'Add', and add a user 'cisco'.

   5) Check the box for Password and set the password as 'cisco'.

   6) Click on 'Shared folders', then click on 'Add'.

   7) Select 'c:\ftproot', and click 'OK'.

   8) Click 'OK' again to end our configuration of filezilla

Start the install of the CUE

session into the CUE

  service-module service-engineX/Y session

start the download of the new version

  software download clean url

ftp:// <ftp://> /cue-vm-k9.nm-aim.3.1.2.pkg

<ftp://>/cue-vm-k9.nm-aim.3.1.2.pkg>  user cisco pass cisco

start install of the new version

  software download clean url

<ftp:// ftp:// <ftp://>

/cue-vm-k9.nm-aim.3.1.2.pkg

<ftp://>/cue-vm-k9.nm-aim.3.1.2.pkg>  user cisco pass cisco

0 Helpful

bigcappa1
Level 4
Level 4
In response to phooghen

‎12-24-2010 09:01 AM

hi,

Downlaoded all 8 files as instructed and commenced download/ Stops at the same positions as before.

CUE> software download clean cue-vm-k9.nm-aim.3.1.2.pkg


WARNING:: This command will download the necessary software to
WARNING:: complete a clean install.  It is recommended that a backup be done
WARNING:: before installing software.

WARNING:: The system will briefly be brought to an offline state
WARNING:: This will terminate any active call and prevent new calls
WARNING:: from being processed.

Would you like to continue? [n] y

Downloading ftp cue-vm-k9.nm-aim.3.1.2.pkg
Bytes downloaded :  178449

Validating package signature ... done
- Parsing package manifest files... complete.
Validating installed manifests ............complete.
- Checking Package dependencies... complete.

Downloading ftp cue-vm-langpack.nm-aim.3.1.2.pkg
Bytes downloaded :  838547

Validating package signature ... done
Found Add-On Subsystem SID: e2e81cc6-39b5-47e1-9f83-b83c897fc50c Name: CUE Voicemail Language Support Version: 3.0.0.0
Found Add-On Subsystem SID: c28339fa-f7ae-4732-85ab-fa6c68b5de0c Name: CUE Voicemail Italian Version: 3.0.0.0
Found Add-On Subsystem SID: 49f09114-e0b0-4721-8b85-04be2064920c Name: CUE Voicemail European Spanish Version: 3.0.0.0
Found Add-On Subsystem SID: 27e5e2ab-1622-4c02-8a0a-cfad0d932148 Name: CUE Voicemail US English Version: 3.0.0.0
Found Add-On Subsystem SID: cf860289-67ac-4886-9295-a41e4c7a8487 Name: CUE Voicemail European French Version: 3.0.0.0
Found Add-On Subsystem SID: f0a41398-3917-4d49-b5ab-c2b39a80c121 Name: CUE Voicemail Latin American Spanish Version: 3.0.0.0
Found Add-On Subsystem SID: c4ca62e2-daff-40dc-b94e-bf20094bd700 Name: CUE Voicemail Mexican Spanish Version: 3.0.0.0
Found Add-On Subsystem SID: ab049397-cfad-4952-852a-8dfa69780cb8 Name: CUE Voicemail Dutch Version: 3.0.0.19
Found Add-On Subsystem SID: d60c3add-0c6b-4a99-8e5c-31019fe7939e Name: CUE Voicemail Swedish Version: 3.0.0.19
Found Add-On Subsystem SID: 683674a5-e6ef-4c97-8e05-efbba1e6fe47 Name: CUE Voicemail Canadian French Version: 3.0.0.0
Found Add-On Subsystem SID: fa803d25-9c89-4171-a14c-ec12d6ed6b8c Name: CUE Voicemail UK English Version: 3.0.0.0
Found Add-On Subsystem SID: 3f968fd0-6598-48e2-be1c-4af6c2e02e02 Name: CUE Voicemail German Version: 3.0.0.0
Found Add-On Subsystem SID: 88f73a6c-884d-4838-b162-1b544dd6583f Name: CUE Voicemail Danish Version: 3.0.0.0
Found Add-On Subsystem SID: a2ba4f96-3452-40c3-83ad-c442cb6bf42f Name: CUE Voicemail Brazilian Portuguese Version: 3.0.0.0
Found Add-On Subsystem SID: ea206a88-e44f-488b-a660-114a3b179065 Name: CUE Voicemail Korean Version: 3.0.0.0
Found Add-On Subsystem SID: 372fa3fd-1efb-4353-9005-45876646a351 Name: CUE Voicemail Mandarin Chinese Version: 3.0.0.0
Found Add-On Subsystem SID: 6cdfed34-6d45-48fd-afe0-717e589c9aa9 Name: CUE Voicemail Japanese Version: 3.0.0.0
- Parsing package manifest files... complete.
- Checking Package dependencies... complete.
- Checking Manifest dependencies for subsystems in the install candidate list...
complete
Starting payload download
File : cue-vm-full-k9.nm-aim.3.1.2.prt1 Bytes : 82129808
Validating payloads match registered checksums...
- cue-vm-full-k9.nm-aim.3.1.2.prt1 ...............................................................................error
ERROR: Payload checksum [5cbc0c0bc4410d15ccf0f43030b5ea31] does not match registered payload checksum [20152819f1b95980ce64eda1dfe00d8f] for cue-vm-full-k9.nm-aim.3.1.2.prt1

Checksums just dont match on the third file so the download stops. Thanks for the help so far, one for after the holidays

Paul

0 Helpful
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