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CUE License Help

Chuan Liu
Level 1
Level 1

Hi,

I added 2 vm ports license to the CUE8.5 to make it 4 in total. I activated it and reloaded the CUE. The 'show lice in-use' shows License Count: 4/2.  The 'sh license status application' shows only 2 ports. How can I get 4/4 instead?

ism-cue# sh licen in-use

StoreIndex:  1  Feature: VMIVR-VM-MBX                      Version: 1.0

        License Type: Permanent

        License State: Active, In Use

        License Count: 5 /5

        License Priority: Medium

StoreIndex:  2  Feature: VMIVR-PORT                        Version: 1.0

        License Type: Permanent

        License State: Active, In Use

        License Count: 4 /2

        License Priority: Medium

ism-cue# sh license status application

voicemail enabled: 2 ports, 2 sessions, 5 mailboxes

ivr disabled, ivr session activation count has been set to zero

ism-cue# sh licen in

StoreIndex:  1  Feature: VMIVR-VM-MBX                      Version: 1.0

        License Type: Permanent

        License State: Active, In Use

        License Count: 5 /5

        License Priority: Medium

StoreIndex:  2  Feature: VMIVR-PORT                        Version: 1.0

        License Type: Permanent

        License State: Active, In Use

        License Count: 4 /2

        License Priority: Medium

ism-cue# sh license status application
voicemail enabled: 2 ports, 2 sessions, 5 mailboxes
ivr disabled, ivr session activation count has been set to zero

Thanks in advance.

1 Reply 1

Chuan Liu
Level 1
Level 1

Hi,

After a couple experiences, I realized that "reload" is not the command to have the new license work, even though the documentation says reload after new lincense installation and activation. I have to "reset" cue, or power cycle the cme to make it work.

Regards.