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CUE No Response to Calls

Chuan Liu
Level 1
Level 1

My CUE has been working for months. Recently it stops responding to AA and voicemail calls. Debug on cme shows sip invite is sent correctly to cue, by no reponse received.

==============

000567: Jul 26 18:46:46.594: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:

Sent:

INVITE sip:7999@10.216.1.253:5060 SIP/2.0

Via: SIP/2.0/UDP 202.162.180.9:5060;branch=z9hG4bK455CB

From: "Spare" <sip:5554@202.162.180.9>;tag=471FF6C-1E48

To: <sip:7999@10.216.1.253>

Date: Sat, 26 Jul 2008 06:46:46 GMT

Call-ID: 73481F44-5A1511DD-80A4F928-E5F7CCFC@202.162.180.9

Supported: 100rel,timer,resource-priority,replaces

Min-SE: 1800

Cisco-Guid: 1923626420-1511330269-2157967656-3858222332

User-Agent: Cisco-SIPGateway/IOS-12.x

Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SU

tt-triton-cme#BSCRIBE, NOTIFY, INFO, REGISTER

CSeq: 101 INVITE

Max-Forwards: 70

Timestamp: 1217054806

Contact: <sip:5554@202.162.180.9:5060>

Expires: 180

Allow-Events: telephone-event

Content-Type: application/sdp

Content-Disposition: session;handling=required

Content-Length: 250

v=0

o=CiscoSystemsSIP-GW-UserAgent 2324 9168 IN IP4 202.162.180.9

s=SIP Call

c=IN IP4 202.162.180.9

t=0 0

m=audio 17590 RTP/AVP 0 101

c=IN IP4 202.162.180.9

a=rtpmap:0 PCMU/8000

a=rtpmap:101 telephone-event/8000

a=fmtp:101 0-16

a=ptime:20

==================

Debug on cue shows nothing (not receiving any sip invite).

=============

trace ccn trace ccn stacksip dbug

trace ccn managerappl dbug

trace ccn libmedia dbug

trace ccn subsystemcmt dbug

show trace buffer tail

================

But VoiceView is working fine.

Any ideas?

Thanks in advance.

1 Accepted Solution

Accepted Solutions

Chad Stachowicz
Level 6
Level 6

reload the entire router, and verify its still broken. After please upload the config. I am going to suggest a TAC Case though, because equipment does break and if there were 0 changes, and its been working for months. I would firstly assume a broken CUE.

HTH,

Chad

View solution in original post

4 Replies 4

Chad Stachowicz
Level 6
Level 6

reload the entire router, and verify its still broken. After please upload the config. I am going to suggest a TAC Case though, because equipment does break and if there were 0 changes, and its been working for months. I would firstly assume a broken CUE.

HTH,

Chad

Thanks a lot. Problem resolved.

Larry,

Can you tell what the solution of the problem was? Was it the CME/CUE reload?

Thank you.

Hi Bartosz,

Just a simple rebooting did the job.

Rgd.