CUE Script Question, Spoken Name

[dwindorski]

Hello,

I have a auto attendant script on a ver 2.1.1 CUE system. If the called party is a unity subscriber and has a spoken name recorded, I'd like to play this back to the caller as confirmation. I have this working using the Extension To User and Get User Info steps. If the subscriber does not have a spoken name recorded, the script errors out with a 'system problems' message. I assume that since the spoken name is null. Is there a way to check for a valid recorded name before attempting to use it as a prompt?

Thanks,

Dave Windorski

[Markus Schneider · Accepted solution]

If you use a Get User Info, you can set the Spoken Name attribute to a varialbe, say spokenName (which is of type Document). Then you can have say a step if (spokenName==null), use the Create Generated Prompt step to assign a prompt the spoken value of the phone number. Then you can play out the spoken version of the extension. If (spokenName==null) is false, then you can just play the recorded name.

[dwindorski]

Perfect. Thanks!