CUE Script to mimic Unity?

[brian-henry]

Hello,

Is there a way to write a script in CUE that works in the following fashion,

Caller his AA pilot gets forced into CUE, the CUE Pilot Trigger announces to the caller that during anytime they can enter in a persons extension and be transferred otherwise to reach

Person M Press 1

Person N Press 2

Person O Press 3

Person P Press 4

To REach Dial by Name Press 6

To Repeat Press 8

Press 0 to be transferred to X extension.

I have two sample script that I have been working on but I would like to know which one is the best to accomplish what I am trying to get at. If I am in the wrong track could you help me out and tell me were I went wrong so I can learn.

Thanks so much.

Brian

[Markus Schneider]

Here's a brief sample. You can send support questions for this to ask-cue-editor.

[brian-henry]

Thanks for the assitance, but I guess I cannot have an option Press 2 by doing it this way right? Can I also put to reach Fred Press 2? because 2 is being used as the beggining digit of the rest of the persons extension. will it work if I put a timeout value were it does not collect no more than just the "2" thus transferring ot to Fred as the timeut value or will I have to move Fred to a different option?

Thanks again

[Markus Schneider]

You could have a Get Digit String step after the menu option 2 that only collects 1 digit. If it goes to Timeout, then redirect to Fred. If it's successful, concatenate it with "2". Then collect another digit and concatenate it (you'll need another variable). You'll probably want to make sure Max Retries is 0 on all of those Get Digit String steps.