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MWI issue when moving mailboxes to new server

davidgoude
Level 1
Level 1

I'm running Unity 4.0(1) with CCM 3.3.3 with off-box Exchange setup. We are migrating mailboxes over to our new Exchange 2003 cluster and noticed that MWI stopped working for some people. I can see in Unity SA that the people that are working properly display the correct Exchange server (new one) while the people that don't work display the wrong server (old one).

My own mailbox is one that doesn't work. My Exchange administrator helped me test by moving my mailbox back to the old server and voila, MWI worked again. So, we moved it back to the new server, and MWI stopped working and Unity still shows my Exchange server as the old one.

**Some users do work properly and Unity updated the Exchange server field with the correct information with no assistance**

The Exchange connector is still on a 2000 box(the same one as the original exchange integration) as my version isn't compatible with 2003.

Anybody seen this before or have any clues on where I can start?

2 Replies 2

Hin Lee
Cisco Employee
Cisco Employee

Try restarting the AvNotifier service. Maybe Unity is not aware of the new server and is not getting mapi notifications.

(I'm replying for Dave since we're both working on this issue)

Some people work, myself included, so it must recognize the new server.