10-21-2014 01:39 PM - edited 03-19-2019 08:46 AM
CUEAC unable to transfer call. The following error was returned: no more Service queue devices available
10-23-2014 06:47 AM
Hi Robert,
The first thing that would come to mind would be do you actually have enough service devices built and synced with Call Manager? Once we find this out we can go on from there.
Hope this helps
Tony
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10-24-2014 09:41 AM
Thanks for the reply tonyperla
I have 10 Service Devices lines configured. I synced with call manager several times and all the service lines are registered.
10-24-2014 09:41 AM
No problem.
What version of CUEAC are you using? If its 9.x and above, is your queue assigned with the correct queue device group containing those 10 service devices?
Hope this helps
Tony
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10-24-2014 09:45 AM
System version: 9.1.1.10
10-24-2014 09:47 AM
Then my statement holds true. Can you check the above and reply back?
Hope this helps
Tony
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10-24-2014 11:05 AM
I should also add if its 10 total service devices or is it 10 split up between gateway, park, and service devices?
Hope this helps
Tony
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10-24-2014 03:00 PM
10 for CT gateway, 10 for Service device and 10 for Park devices.
10-24-2014 02:58 PM
yes, its assigned to the correct Queue Device Group.
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