Unified Communications Infrastructure

Hi there,My customer told me toady, When receptionist answered the call, then drag it over to the park area, it didn't show in park area, but she can see that call in screen of deskphone, anybody know reason? the platform is Cisco Unified Attendant C...

Hi,I would like to know if I change the IP Address of the Call Manager it will be causing my PLM change as well since it was tight together with my CM. In case PLM IP Address change, does the existing license affected as well? I need rehost all the l...

Hello All,I'm facing an issue related to Timezone here in Brazil, we reached the summer time today, now we need to update the time into every single phone connected to CM 8.6.I'm here to ask you guys to tell me the better way to do that.

I'm running Cisco Unified Real Time Monitoring Tool 8.92(002) on CUCM 8.6.2.22900-09Under Cisco Locations I have the ability to graph CallsInProgress.This works for Locations that have an audio bandwidth set to a kbps setting. But for locations that ...

Hi,After executing "Overflow calls by date" report shows "Failed to execute SQL Query" error. It´s been working but now it doesn´t. We´ve updated TSP plugin  from 9.1(2.3) to  from 9.1(2.4). I guess this isn´t related with the issue.OS:Windows Server...

Hi guys I need your help on this one please:We have MCS-7845-H2-CCX2 used for QM and we are using Calabrio for recording. Reciorded files are already being backed up by netbackup to network cluster but we still keep recorded files on the server as us...

Hi,I have Unity Connection 8.5CUCM 8.6.2 I have configured System Call Handler and during and there is no standard greeting configured, its transferring call to an extension, and its during supervise transfer.Once its doing the supervise transfer it ...

HiI have CUCM 8.0.3 PUB and SUB.Pub have badsector error .Sub have boot problem when i use  my 8.5.1.10000-26-recovery.iso i recive cannot find kickstart file on cdroom at the end .the strange thing when i try cucm 6.0 recovery dont give kickstart fi...

Hi, I need to know what is the main features difference between two versions of CUCM 10.0 and 10.5 . Is there any model of these ip phones are not supported on both version of CUCM ? I appreciate if anyone reply two questions  

Hi all,Anyone know if there is a way to force all voice mail subscribers to change their PIN at the Next Sign-in ? I am running Unity Connection 8.0.2Also, is there a way to run report on password changes in Unity Connection ?Thanks in advance !!Dann...

Is there a way to recover vsphere client password?

When callers dial our main number and input an extension, the calls are not always transferred to the extension.  Sometimes the call goes through with no problem but other times, the call will be sent back to the main script.I originally thought this...