CUPC not able to place call

[arnianita88]

Hi!

I've a CUCM 8.5.1 and CUPS 8.0.2. I'm a newbie to this thing. I did the configurations with reference from the book. The only problem I have right now is that I'm unable to make a phone call through the CUPC. CUPC is using 7.1. Is this a compatibility issue or something?

Regards,

Nita

Nita

[Priyadarshini B.T]

Hi Nita,

CUPS 8.0.2 is compatible with CUPC 7.1, check the compatibility matrix in the linkbelow,

http://www.cisco.com/en/US/docs/voice_ip_comm/cups/8_0/english/compatibility/cupcompatibility8x.html

and do cross check the configuration once from the following links,

http://www.cisco.com/en/US/docs/voice_ip_comm/cups/8_0/english/rel_notes/cup8xrn.html

http://www.cisco.com/en/US/docs/voice_ip_comm/cupc/7_1/english/release/notes/cupc71.html

please rate if this helps

[Rahul Khude]

hello neeta,

I had same problem last month.

1. Check out the device name of CUPC device in CUCM>Devices>Phone

    Its should be UPCUSER1

2. Make sure that end user is associated with your CUPC device.

[Jason Newman]

Arni,

The reason the "Place Call" button is not available can be for a few reasons.

1) The number for User1 does not exist in Active Directory.  This is where CUPC pulls numbers from for users on the buddy list. 

2) As Rahul has suggested it would be wise to look further into your desk phone or soft phone control.  I cant see behind the menu to determine which mode you are in, but there's a good chance that the soft phone or desk phone is not connected properly.  You can click on the phone icon in the upper right hand corner of the screen and determine what is selected (either desk oh soft phone (phone on computer).  Specifically you can check under Help -> Show server health and ensure there is not ! marks on desk phone or soft phone. 

If you can provide further information we can troubleshoot further.

Regards,

Jason