CUPC softkey not appeared

[Ahmed Fathy]

Dears,

I have a call manager 8.6 ,Unity Connection 8.6,Presence 8.5

Problem Description:

===============

I have 2 issues

1-I am using CUPC client 8.5.6 and I added it as cisco client services framework ,the problem was the softkey not appeared on the client PC

2-Voice mail not appeared on CUPC client

Any ideas?

Thanks & Best regards,

Ahmed Fathy

[Jaime Valencia]

If it's not getting registered in CUCM and you cannot use it as a sotfphone most likely the issue is misconfiguration.

Check all line/user/device associations as well as the user belongs to the right user groups.

Have you configured VM in CUPS??

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

[Jasmeet Sandhu]

Another common cause for Soft Phone not working is TFTP traffic being blocked.

From the local workstation you can perform the follwoing test:

Open Command prompt: Start -> Run -> cmd

tftp -i  GET .cnf.xml

For example, if my TFTP Server is 10.0.0.1 and the CSF Device name is csftest, then the command to test tftp traffic from the workstation would be:

tftp -i 10.0.0.1 GET csftest.cnf.xml

If you get Connection Timed out, then disable any security software such as Windows Firewall or Anti Virus and then test again and now if it works, just add exception for "Cisco Unified Personal Communicator" and "Cisco Unified Client Services Framwork" processes  and then enable the Security Softwares and re-launch CUPC.

Hope that helps.

Regards,

Jas