CUPS 6.0.2 IM Problem

[williamsutton]

I can IM somebody in our company but they try to IM me back and i can't get it. It say's i'm offline or the message can't be sent.

[ihall]

this fixed our problem.

Your proxy domain name is in upper case, you could be running in to this bug.

CSCsl63971:case-sensitivity on proxy domain causes CUPC problems

please change the proxy domain to lower case and restart the proxy services, directions are as follows

web page -> system -> service parameters -> Cisco UP SIP Proxy -> Proxy Domain.

Then go to Serviceability web page -> Tools -> Control Center - Feature Services, restart the Cisco UP SIP Proxy service