CWMS with CUCM 8.0

[jhormias]

Hi everybody,

I am going to install a CWMS (new on-prem solution) and customer has a CUCM 8.0. This version is not supported.

Will the performance of the CWMS be degraded in any aspect due to the lack of CUCM? or will it just  loose the capacity of joining webex sessions from IP phones without degradation in the CWMS features?

Since CUCM version 7.x and 8.6 are supported, should i try to configure the CUCM 8.0 and see what happens ?  is there a good chance it will work? or will this disturb the CWMS in any way?

Thanks for your support

Y.

PS: customer is not going to upgrade the CUCM, that's out of the question.

[Arun Kumar]

Hi Javier,

There are no performace issues if you are not using/configuring CUCM on CWMS as you mentioned you will loose Telephony funutionaliy (dial-in and dial-out) so only option is PC Audio. So, it's upto customer wheather they want to use this feature or not.

If you are not using the supported version of CUCM as per matrix, you may run into support issues later on so better to be on supported versions.

HTH

Arun