DTMF issues

[scairns]

I believe we are running into a DTMF issue, but it is only happening for a couple of users. When a caller calls in through a 6608 gateway to Unity 4.0 (3) from their cell phone, they try to enter ID and Password and they enter it and it does not seem to process it. I had another caller call from an office (no cell phone) and it did it as well, however, it is just periodic. Any ideas?

[eschulz]

If the problem happens with all calls across that gateway, you should probably review the config. Here's someplace to start...

www.cisco.com/en/US/products/sw/voicesw/ps2237/products_tech_note09186a0080094607.shtml

If only a few specific users experience the problem, and dtmf through that gateway works fine for everyone else, then the issue may be tied to their particular cell phone provider. Some cell phones all users to toggle between sending short or long dtmfs. Might be worth playing with that.

Also, you can use Unity's Port Status Monitor (found in the Tools Depot) to monitor digits received on incoming calls. If the digits dialed on the phone still aren't showing up at Unity, you might want to look at debugs from the gateway or some network captures to try to determine where they're getting dropped.