cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
394
Views
0
Helpful
0
Replies

Error PLATFORM-2-SM_ERROR: The SM Slot number 0 does not exist on the IO Controller -VG C3900

sandeepmali007
Beginner
Beginner

Cisco Voice gateway C3900  Version 15.0(1r)M8  gives following error.


PLATFORM-2-SM_ERROR: The SM Slot number 0 does not exist on the IO Controller

PLATFORM-2-SM_ERROR: The SM Slot number 0 does not exist on the IO Controller

It's due to bug - 

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCty69112/?reffering_site=dumpcr 

 

Fix - 

suggests the IOS version 15.5.3M5 which has the fix for the bug that your device is getting.

 

https://software.cisco.com/download/release.html?mdfid=282774228&flowid=7442&softwareid=280805680&release=15.5.3M5&relind=AVAILABLE&rellifecycle=MD&reltype=latest

Please upgrade your device to the version in the link

Impact:- 

From bugs notes:

 

Executing show energywise command could see  traceback.

Traceback and error message is seen whenever xfr_sm_present function called with invalid slot number (slot 0) and the 'xfr_sm_present' function is called to calculate the module and platform total power usage. The condition can occur with execution of 'show env and show energywise' CLI and with SNMP query to get the platform module power.

 

The bug does not have a network impact but you might receive these errors in the future unless you perform an IOS upgrade.

If above details are helpful, please rate it. 

0 Replies 0
Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community:

Recognize Your Peers