05-18-2017 12:49 PM
Prime collaboration provisioning 12.1 standard edition.
I am getting an error adding a service area using the AddServiceArea.txt .to a Prime Provisioning deployment.
The AddServiceArea.txt file looks as follows.
#AddServiceAreaTxt | |||||||||||||||||
>>OrderType | UserID | ProductName | ServiceArea | Domain | Subscriber Type | Call Processor Device Name | Unified Presence Processor Device Name | Common Device Config | Location | Partition | Device Pool | Unified Message Processor Device Name | Subscriber Template | Exchange Server | Directory Number Blocks | Voice Gateway References | |
addServiceArea | icadmin | WEBN | CUCM11 Lab | cucm-CiscoUnifiedCM | imp-CiscoUnifiedPresence | SKTN-LOC | SKTN-DN-PT | SKTN_DP | ucn-CiscoUnityConnection | voicemailusertemplate |
When i try to run the batch action i get the following error;
Encountered the following error(s):
The device cucm-CiscoUnifiedCM does not exist.
The device imp-CiscoUnifiedPresence does not exist.
Analog Voice Gateway References to servicearea association failed - No Call Processor details found.
The device ucn-CiscoUnityConnection does not exist.
However I can manually add the service area using the GUI using the following;
call processor cucm-CiscoUnifiedCM,
presence processor imp-CiscoUnifiedPresence
Unified message processor ucn-CiscoUnityConnection
The names of the 3 processors are the same in both cases but the Batch action file will not work.
I will attach my batch action, and a screenshot of my manual configuration through the web gui of the service area.
How would i correct this error??
06-02-2017 03:13 AM
Hi. I did a quick test on my lab. Please use only the host name for the processors (call, presence and message). What I mean is use cucm instead of cucm-CiscoUnifiedCM (assuming cucm is the host name of your CUCM publisher). Same for the Presence Server and the CUC server. /Phil
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