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External Calls not recording on CUE

g.dieudonne
Level 1
Level 1

Hi everyone,

Got a weird problem with one of our systems installed; Let me explain :

When external callers want to leave a message on the CUE, the welcome prompt plays nicely, but the message cannot be left : always blank.

System versions used :

CUE v2.2.2

CCMv4.0(2)

c3825 (123-11.T2), gonna be upgraded tonight... for my h323 gateway to connect to the POTS.

The thing I cannot understand is : my voip dial-peer must be nicely configured, so must be the different voicemail parameters, since we can hear the welcome prompt asking the caller to leave a message...

I'll let you know if tonight's upgrade to v124-6.T2 resolved my problem, or if it did not.

1 Reply 1

g.dieudonne
Level 1
Level 1

Upgrading the router changed nothing.

If anyone has an idea...