I have a client that when the dial 9 for external tone and then dial 0 nothing happens. Im not sure where to enable the 0 to go to the operator of the telecom company
I have two Unity servers configured for failover, primary and secondary. Currently both are located at the same loacation on the same network, I will be moving the secondary server to our DR location in Tx and the IP address on this server will be ch...
I've just installed a Unity 4.2(1) system from CDs I downloaded from CCO and one of the prompts plays in American English. Prompt:[AvSubSetupUtilsENG023]Text=...digits long. Use a password that is easy to remember, but hard for others to guess. For e...
I am at a hosting conference and a presenter started to talk about an alternative software from Open-Xchange that is an open source that looks and smells like Exchange. While I know that Cisco probably has not certified it, has anyone tried to see i...
I have a customer who's Unity 4.04 server crashed and they didn't have a backup. I was able to pull the SQL database off the corrupt drive. I've reloaded Unity and have attached the SQL database back to the Unity server but I'm unable to see the su...
I have a case where two consecutive admin logons to CEM crashes the server? Both log ons use the same administrator / password. Is this right? I would have thought that option to 'log off' the first user should be the way things happen!! (As per a du...
I have CM 3.3(2) SPC with Unity 4.0(2). It is a voicemail only deployment with Ex2K installed on the Unity server.MWIs worked for a couple weeks, then suddenly stopped after new subscribers were created. I am getting the following warning in the Unit...
Hello,I am seeing the following problem intermittently: Unity 4.0.5 TSP 8.0.1bCaller A is on the phone with Caller B (both IP phones, internal or external is the same).A third caller calls Caller A. When that person is forwarded to voicemail (becaus...
HiHave configured a call handler that transfers a call to an externall cell phone. However the caller id received on the cell phone is random. Can this caller id be fixed to one number say the voicemail pilot so that a user can quickly identify that ...
We seem to have locked ourselves out of the SA. I can get local access to the server and VM still works fine.Is there a way to reset the administrator account? Even just unlock it, if it's actually locked?Thanks!
Hi everyone, Got a weird problem with one of our systems installed; Let me explain :When external callers want to leave a message on the CUE, the welcome prompt plays nicely, but the message cannot be left : always blank.System versions used :CUE v2....
Hi everyone,I want a Customer who calls a specific number to be directly forwaded to Unity and then get a greeting which tell him " our service is no longer available under this number, please dial the new number...etc", they dont leave a message.Pro...
I am currently decommissioning old unity servers in customer envt...have done all the 3x versions but have found a 2.46 version which had all users deleted in the SA and then imported into a newer version of Unity as new subscribers. I know Unity 2....
We have set up a single shared (group) mailbox which is defined as a subscriber within Unity 4.0(4). This is used for out-of-hours message for our internal service desk. All agents have access to this mailbox in addition to their personal mailbox. Wh...
