11-19-2008 02:32 PM - edited 03-18-2019 10:01 PM
I have a problem with my Unity 4.0(2) system that started when I applied updates using the Cisco Unity Server Update Wizard. The system is a Windows 2000 server with Exchange 2000 on box, running Unity 4.0(2). Since applying the updates my Unity system no longer delivers messages from external callers to my subscribers. However, internal messages are delivered just fine. Every time the sustem tries to deliver an external message I receive the following error in my Windows Application Event Log: A message was moved to failed directory on line 572 of e:\views\Unity4.0.1.55\un_Conv3\UnityUMR\AvUMRSyncSvr\UMRThread.cpp 0x00001624
I have used the latest dbWalker, and it found no errors. I have re-ran the latest Permissions wizard, and I have re-ran the Message Store Configuration Wizard all to no avail. I opened a TAC case, but they didn't feel that this issue could have been created by the update wizard, so they had me re-run the Permissions Wizard. Now that I have done that, I cannot get back in touch with my engineer.
Does anyone have any idea what would cause external messages to fail to be delivered while internal messages work fine?
Any help would be greatly appreciated.
Thank you,
Aaron
11-19-2008 02:40 PM
Aaron,
All external messages go through a different process for delivery. They are sent through the Unity_
Brad
11-19-2008 02:57 PM
Brad,
Thank you for your quick reply. I don't think that I am seeing that mailbox in Exchange System Manager. I do see a mailbox called "Unity Messaging System -
Thank you for your tiem and assistance,
Aaron
11-19-2008 03:26 PM
Aaron,
You're seeing the correct information. The mailbox is Unity Messaging System, the AD account its tied to is the Unity_
Brad
11-19-2008 03:27 PM
you can find the instructions here:
Cisco Unity 3.1(x) and 4.x: AvCsMgr Service Fails to Start
http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_tech_note09186a00800949dc.shtml
HTH
java
if this helps, please rate
11-19-2008 03:49 PM
I took a look at that documentation, but I don't think that it applies to my situation. I seem to have everything in place as it should be, and my AvUMRSyncSvr service is started.
Is there anything else that would cause a failure in delivering messages from external callers, but not internal callers?
Thank you for all of your time and assistance,
Aaron
11-19-2008 03:53 PM
as already noted the issue is with unity_
HTH
java
if this helps, please rate
11-19-2008 04:03 PM
Thank you to everyone that provided me with assistance on this issue. I have resolved the issue at this point, however, I am not sure exactly what did it. To be honest, I went through several restarts of the server, several run throughs of the Permissions Wizard and the Message Store Config Wizard all with no positive outcome. However, just as a last resort, I repeatedly stopped and started the AvUMRSyncSvr service, and for some reason on restart number 7 of that service things started working again. By the way, my AvUMRSyncSvr never failed to start, it just failed to deliver the messages correctly.
So again, thank you for all of your assistance. I really appreciate your time and expertise.
Aaron
11-19-2008 04:04 PM
Glad we could help :)
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