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External to External Call Recording

Nashaatmusa
Level 1
Level 1

I want to  Record and external to external call as follows :

 

First Stage of the call :

 

Customer Mobile Phone Calls the my ISDN/E1 PRI Number ----- E1 Line --- Voice Gateway ---- MGCP ---- CUCM Cluster ----- Cisco IP Phone 8841 (answer the call)

 

The Cisco IP Phone 8841 has BIB enabled and the call is recorded through the recording Solution

 

2nd Stage of the call :

 

Cisco IP phone 8841 do an external call forward all his mobile number through the same path.

 

Cisco IP phone 8841 ------ CUCM --MGCP-- VGW -- Mobile Phone (Sales Person) Working on site.

 

so the call is now :

Customer Mobile Phone --- Sales Person Mobile Phone.

 

we want to record this call , bearing in mind that MRA solution is not an option in this case ....

 

PS : how to keep a call leg in our system and record it ... don't want the call to leave the system.

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