Extracting real-time data for external displays - IPCC

[svick2771]

Is there a way to extract data from IPCC to display on a reader board? If so, can you point me to the documentation I need? Do I have to have ICM to accomplish this?

[Brandon Buffin]

You can use a wallboard with IPCC. The following link lists compatible 3rd party wallboards.

http://www.cisco.com/univercd/cc/td/doc/product/voice/sw_ap_to/crscomtx.pdf

If you do a search for wallboard on NetPro, you will see several posts from users who have created free versions. Here's one:

http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=Contact%20Center&CommCmd=MB%3Fcmd%3Dpass_through%26location%3Doutline%40%5E1%40%40.1ddd3377

Hope this helps. If so, please rate the post.

Brandon