Group Call Pickup

[cristobal.priego]

hello

We just went live on cucm version 8.5.1

and group call pick up is not working

when i try to do a group pick up

i lift the handset, press the GPickup softkey, dial the PG pilot number

and then I get "Temp Fail"

how could we fix this issue

thanks

[AhmedEl-Eraky]

Hello,

I'm facing the same problem.

Did you get this solved?

Thanks

[cristobal.priego]

yes, we had overlapping extensions, the call pickup pilot number had the same extension as the uccx cti ports

i changed the uccx cti ports and that did the trick for me

[shalushar]

In addition to what Cristobal has suggested also make sure on your Call Pickup Group Information Configuration the Call Pickup Group Number should be a unique number .The Call Pickup Group Number is kind of like a route point and should not be the same number as a DN. Please refer the below mentioned link

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/7_1_2/ccmfeat/fscpickg.html

Hope this helps.

Tx,

Shalu

[geeta.kumari1]

Hi Shalu/Cristobal,

I have a similar setup with UCCX version is 8.5.1 though I find it pickup feature unsupported in release note, Im looking for work around.

Call pickup number is a unique number in my case but it is next free number available after CTI port range. E.g CTI port range is from 3000 to 3100  and pickup group number is set to 3101.

Please advise if anything can be done to have solution.

Regards,

Geeta

[Deepak Rawat]

Please refer to your other post wherein I have answered this question:

https://supportforums.cisco.com/discussion/13101556/call-pickup-feature-ccx-agent-uccx-851#comment-11557651

Regards

Deepak