*Hep* Disaster Recovery System get stuck

[Ing.Alejandra]

Hi All,

Hope you're fine. I'm trying make do a CUCM Backup , but I can´t start, I click : Backup> Backup Device and it gets stuck... I also tried to click any diffferent option but is the same behavior... I also keep monitoring cucm cpu and  it not increases.

Any ideas ? how can i fix it ? :(

CUCM Version : 10.5.2

Thanks!

I attach an image.

[Jaime Valencia · Accepted solution]

Try to restart the DRS services on your server and then try again.

[Ing.Alejandra]

thanks a lot Jaime !

Restarting those services , cause any service impact?

Regards!

[Jaime Valencia · Accepted solution]

No, the DRS services are only used for backup and restore.

[tanios191]

Hello Jaime,

I usually restart DRS services in case the Disaster recovery page got stuck but right now I am trying to do a backup I have a CUCM 12.5 when I restart the DRS services the page it is still stuck I cannot access any feature in Disaster recovery system I also tried below steps described but it is the same :

https://www.cisco.com/c/en/us/support/docs/unified-communications/unity-connection/117545-technote-unity-00.html

Can you please let me know if there is any solution for this?

Well from what I have been searching online didn't find anything else

Thanks,

Tanios

[Anas Hafez]

You can also try to regenerate tomcat-ECDSA certificate if expired, CUCM 14.0.1