Currently at our company, we have a 24 hour travel line. We have been able to use Time Period/Schedule and Partitions in CUCM to forward to different offices at different hours throughout the day. Below is what it is currently set up as.
| Monday | Tuesday | Wednesday | Thursday | Friday | Saturday | Sunday |
8am-8pm | Main | Main | Main | Main | Main | Office 3 | Office 3 |
8pm-12am | Office 2 | Office 2 | Office 2 | Office 2 | Office 3 | Office 3 | Office 3 |
12am-3:30am | Office 2 | Office 2 | Office 2 | Office 2 | Office 3 | Office 3 | Office 3 |
330am-8am | Office 3 | Office 3 | Office 3 | Office 3 | Office 3 | Office 3 | Office 3 |
Main is under a partition called Open PT. The same DID is under two other partitions (Office 2 and Office 3) where it forwards the call to an international number.
Their group has now requested that on certain holidays (thanksgiving, labor day, etc), all numbers be forwarded to Office 2 and another set of holidays (memorial day, presidents day, etc) forward to Office 3. I've looked at Unity holiday schedules and read over some options and it seems like I would have to get rid of the time period/schedules that I have set up in CUCM and set up a call handler with schedules and holiday schedules. How complex will this be? Can this even be done with the way they want it?