Unified Communications Infrastructure

Cisco Webdialer usage, CUCM 8.6

Hi,I have some problem when I use the Webdialer.I tried to call the 6121 by this url : https://192.0.50.15/webdialer/Redirector?destination=6121 in Internet Explorer.It asked me the credentials and after that, I received an error : Cisco WebDialer -...

Resolved! How to setup a Greeting before transfer a call to next Agent

Our customer request for having a greeting like "Agent is not available, we're transfer your call to next agent" before a call transfer to next agent and so on.Step by step guide would be very appriciate.

Unity connection upgrade from 7.x to 8.x Phone Menus and Voice Commands question

HiI will migrate from Unity Connection 7.1.x to 8.5.x and I have a quick questions in regards the key mapping, more specifically for Voice commands, I would like to know if:Unity Connection 7.x Switch to temporarily using touchtone keys "Touchtone c...

cucm/cucm express 400 users

Hi everybody,i need a BoM for the below specification:1) Cisco Unified Call Manager supporting 400Users/Endpoints, single site 2) Cisco Unified Call Manager Express supporting 400Users/Endpoints, single site. for the second option, i could only see t...

Jabber for Windows LDAP problems

I have been modifying the jabber-config.xml file to get the results I need without a lot of success.Our Business phone number is derived from the ipPhone fieldWe have many disabled users that continue to show up in searchesEven though I have confirme...

CUCM patch from 7.1.5.11004-1 Unrestricted to 7.1.5.31900-3 UNRST

Hi all,try to apply patch 7.1.5.31900-3 to CUCM 7.1.5.11004-1 and get the following error:the version number inside the selected upgrade does not match the filenamelog:12/12/2012 08:13:57 upgrade_validate_file.sh|Found directory /mnt/source/RedHat/AP...

CUACBE CTI RP's not showing up

HiI am trying to get CUACBE going but the CTI RP's do not show up in CUCMCUACBE version 9.0.1 (on Win 32-bit 2008 VMware)CUCM version 9.0.1 (VMware)The user account has the correct priviliges, TSP has been configured correctly When I test the CUACBE...

CUE 8.5.1 Scripting Issue

Can someone help me figure out why the attached script doesn't seem to want to work completely?Background Info:This CUE is on a SM-SRE-900-K9 on a 3945 router running CME 9.1. PSTN connectivity is 4 bundled PRI T-1's. Carrier is outpulsing 4 digit...

Unity Connection to Exchange without ViewMail

Hello all I have been reading cisco documentation regarding the Unity Connection to Exchange 2010 integration. Currently, running Unity and Lotus notes. In the current environment voicemails left in Unity are also delivered to Notes. If the messag...

IM and Presence Service

They say "starting Unified Communications Release 9.0, Cisco Unified Presence is now integrated within Cisco Unified Communications as the IM and Presence Service and provided as part of the core Cisco Unified Communications ordering".Does this mean ...

Resolved! CUPC missing users

Hi there,We are running CUPC ver 8.6.1.10000-34 that is integrated with LDAPFor some reason for a very few users when we search for them using the "Search Directory" using either there first name or surname they cannot be found. If we search for them...

Call Handler for Interview at unity Connection 8.6

Hi,My customer plan to using the Unity Connection to do an interview handler. Here is customer requirement, when call in vocie mail pilot number, recording play, such as press 1 for HR(it will route to specify extension), press 2 for Finance(it will ...

newbie questions re. CUCM

Hello, I am currently studying 640-461 CCNA Voice with a 2801 router and CME express. I have a few basic questions re. CUCM vs CME express please.Someone has told me that most of the 640-461 CCNA Voice exam questions are based around the full versio...

Historical Reporting tool Login Issue

The error occured while attempting to login to the tool.Followed the Cisco Recommendation below: The following has to be checked:- HTTP proxy server TCP port 6293 is blockedBoth checked, As the entire network uses Proxy Settings so added the UCCX Ser...

Periodic Ring of one analog extension

Hi,It's possible configure a analog extension to ring periodically, on my UC540 (CME version: 8.6)?For example, extension 10 rings at 10am, 12am, 5pm..Thanks.

Unified Communications Infrastructure

Forum Posts

Cisco Webdialer usage, CUCM 8.6

Resolved! How to setup a Greeting before transfer a call to next Agent

Unity connection upgrade from 7.x to 8.x Phone Menus and Voice Commands question

cucm/cucm express 400 users

Jabber for Windows LDAP problems

CUCM patch from 7.1.5.11004-1 Unrestricted to 7.1.5.31900-3 UNRST

CUACBE CTI RP's not showing up

CUE 8.5.1 Scripting Issue

Unity Connection to Exchange without ViewMail

IM and Presence Service

Resolved! CUPC missing users

Call Handler for Interview at unity Connection 8.6

newbie questions re. CUCM

Historical Reporting tool Login Issue

Periodic Ring of one analog extension

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