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How to retrieve Webex authentication logs - no control center

Hello!

We have a theory but are looking for a smoking gun. Two users are constantly being locked out. We determined that the attempts are coming from a CUCM server to the domain controller. I've checked and neither users webex phone is registered in CUCM. 

I do not have access to RTMT, I cannot install it.

Is there a way to find authentication logs and prove that it's their webex phone trying to log in with old credentials?

I've got CLI access to CUCM nodes. I found this link (https://www.cisco.com/c/en/us/support/docs/unified-communications/unified-communications-manager-callmanager/211351-Collect-Communication-Manager-Logs-via-t.html) but I'm not sure which file would hold our authentication logs.

Any recommendations to help prove (or disprove) it's webex authentication attempts? 
I recommended they just sign into the phone already and see if they continue to get locked out. I don't think that recommendation is going to happen until we prove to them "look, this is your phone, you need to do this or uninstall it."

2 Replies 2

Brad Magnani
Cisco Employee
Cisco Employee

If you're asking about which logs you'll need to look at CUCM's LDAP authentication requests, you'll want to gather the logs below that contain authentication failure attempts:

Cisco DirSync
Cisco Tomcat
Cisco Tomcat Security
EventViewer-Application Logs
EventViewer-System Logs

Then you can search those for the LDAP aliases for the users that are supposedly being re-attempted and see what they may show.

Not a reply to your question but why can’t you install RTMT? If you provide a little more context we may be able to help you out with the challenge you’re facing.



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