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How to use WebEx Connect Import to remove CUCMClusterName and cause SoftPhone tab to disappear.

jbsheridan
Level 1
Level 1

I am trying to use the WebEx Connect Import feature to turn off the SoftPhone tab for a select list of users. I am hoping that I can specify the CUCMClusterName to something that is equivalent to manually setting CUCMClusterName to None (this removes the SoftPhone tab until a new valid CUCMClusterName is uploaded).

I have tried using: [ nothing, spaces, 'None', and ""] but all are rejected when the import runs. I am sure there is a correct value to represent "None" in the import, or how else would disable/enable in batches?

Can't load image of spreadesheet used to import but here's this:

WebExConnectImportNone.jpg

1 Reply 1

keglass
Level 7
Level 7

James,

This community does not provide technical support and is not staffed with technical support experts. I recommend you post this and future technical support questions to the Cisco Support Community (https://supportforums.cisco.com/index.jspa) where our Cisco technical support experts provide assistance. Another option is to open a ticket with the Cisco Technical Assistance Center (www.cisco.com/go/support) to get expert debugging assistance.


We do encourage you to participate in the Cisco Collaboration Community and to also join our Cisco Collaboration User Group program!  In the community, we encourage your discussion/sharing around collaboration topics and Cisco Collaboration Solutions, including business and IT requirements, industry trends, process, culture/organization issues, how collaboration can be used to transform businesses, vendor selection, adoption, training, architecture, licensing, and product features/functionality. If you are a customer or partner, you can also join the user group program to be eligible for member-only events and influence product direction.


We hope to hear from you again.

Kelli Glass, Moderator for the Cisco Collaboration Community