Hunt Pilots Cut out after 4 rings?

[devils_advocate]

Hello

The normal extensions seem ok but the hunt pilots seem to stop ringing after 4 rings. I have checked the 'Forward Hunt No Answer' settings and these do not seem to be configured. It seems to happen on every hunt pilot so I am wondering if its a global setting?

Thanks

[Rob Huffman · Accepted solution]

Hi there,

Have you checked the RNA Reversion Timer on the Line Groups

along with the Maximum Hunt timer on the Hunt Pilot itself ?

Cheers!

Rob

"Your life is worth much more than gold." 

- Bob Marley

[devils_advocate]

Hi Rob

Thanks for the reply, I have set the Maximum Hunt Timer on the Hunt Pilot to 300 (seconds) but this made little difference.

I will read up on the RNA Reversion Timer and see if this could be having an impact.

Thanks

[devils_advocate]

It was the RNA Reversion Timer so thanks for your help Rob!

Changed this to 30 seconds and the hunt pilots ring for longer now