Solved: I have 11.5 CUCM but have 12.X license in smart account

syed ethesham ul Hussain · ‎06-08-2023

Greetings,

I have a Call manager CUCM installed with version 11.5

But in my smart account I have 12.X version licenses.

Is there any way we can install this licenses on 11.5 Call Manager without upgrading it.

Kind Regards,

Jonathan Schulenberg · ‎06-08-2023

You can ask GLO (choose licensing when opening a support case) for a temporary licensing file but they’re going to push back since it’s in the end of life process. They should be able to issue a license valid until the May 31st, 2024 or renewal date of your annuity subscription, whichever is sooner. Pull your Cisco account team in for backup if needed.

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Jonathan Schulenberg · ‎06-08-2023

You can ask GLO (choose licensing when opening a support case) for a temporary licensing file but they’re going to push back since it’s in the end of life process. They should be able to issue a license valid until the May 31st, 2024 or renewal date of your annuity subscription, whichever is sooner. Pull your Cisco account team in for backup if needed.