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Increasing DTMF timeout during Unity conversation

shannon_murphy
Level 1
Level 1

Some users are complaining that Unity is not giving them enough time to decide what to do with a message or when forwarding a message, etc. Is there a way to increase the time a user can take to enter DTMF?

1 Reply 1

lindborg
Cisco Employee
Cisco Employee

It reprompts with the menu at every spot in the subscriber conversation (including when forwarding a message and the like) twice... are you saying they want to hear the menu a 3rd (or 4th...) time?