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Helpful
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IP phone 8945 SIP rejected in CUCM 10.5

mohammad saeed
Level 5
Level 5

‎09-18-2017 02:03 AM - edited ‎03-19-2019 12:47 PM

Hi Guys,

 

I have IP phones 8945 and I found some of them are SCCP and regestered but aomse of them are SIP!!! and rejected! How can I solve this issue?

 

Thanks for all

 

Mohammad Saeed

0 Helpful
2 Replies 2

Chris Deren
Hall of Fame
Hall of Fame

‎09-18-2017 05:38 AM

Are the SIP phones running SIP load or SCCP load on them, perhaps you have a mismatch between what is defined in CUCM vs. what they have running.

Have you tried pulling the phone logs to see if there is anything useful? What do the messages on the phone say?

0 Helpful

mohammad saeed
Level 5
Level 5
In response to Chris Deren

‎09-18-2017 05:48 AM

Hi Chris,

 

here is the log:

 ((3 - E/DLM: query ccmadmin(type=1) fail, status=-12
22:18:48, 12/20/2013 : DNS Query [ccmadmin] : Response Error
00:04:46:21.257 - I/dhclient: DHCPREQUEST on eth0 to 10.80.4.1 port 67 interval 4
00:04:46:21.258 - I/dhclient: DHCPACK from 10.80.4.1
00:04:46:21.258 - I/dhclient: bound to 10.80.5.124 -- renewal in 30 seconds.
tvs_handle is NULL. Maybe TVS query DNS information fail
00:04:46:30.757 - E/DLM: Host not found.
00:04:46:30.757 - E/DLM: query ccmadmin(type=1) fail, status=-12
22:18:58, 12/20/2013 : DNS Query [ccmadmin] : Response Error
00:04:46:34.668 - E/SECLIB: TVS Query PublicKey - provider returned NULL response
00:04:46:34.669 - E/SECLIB: Failed to get signer using TVS
00:04:46:34.669 - E/SECLIB: SIGN: Failed to allocate RSA structure for decryption
00:04:46:34.669 - E/SECLIB: Unable to extract hash from the signature block or decrypted
ignature length does not match SHA1 hash length
00:04:46:34.670 - E/SECLIB: Config File Authentication Failed
00:04:46:34.671 - E/SECLIB: validateSignedCTL: Envelope validation failed
00:04:46:34.671 - E/SECLIB: TL file could not be verified.
ERROR: Process Trust File /CFG/VC_ITLSEP580A20FBE6D5.tlv
22:19:02, 12/20/2013 : ITLSEP580A20FBE6D5.tlv authenticate fail
22:19:02, 12/20/2013 : CTL installed
provision_download_file 1530: HTTP server=10.80.29.5 filename=SEP580A20FBE6D5.cnf.xml.sgn

provision_download_file 1574: HTTP download success
22:19:02, 12/20/2013 : SEP580A20FBE6D5.cnf.xml.sgn (HTTP)
tvs_handle is NULL. Maybe TVS query DNS information fail
00:04:46:40.761 - E/DLM: query ccmadmin(type=1) fail, status=-12
22:19:08, 12/20/2013 : DNS Query [ccmadmin] : Response Error
tvs_handle is NULL. Maybe TVS query DNS information fail
00:04:46:50.764 - E/DLM: query ccmadmin(type=1) fail, status=-12
22:19:18, 12/20/2013 : DNS Query [ccmadmin] : Response Error
00:04:46:51.281 - I/dhclient: DHCPREQUEST on eth0 to 10.80.4.1 port 67 interval 4
00:04:46:51.294 - I/dhclient: DHCPACK from 10.80.4.1
00:04:46:51.294 - I/dhclient: bound to 10.80.5.124 -- renewal in 30 seconds.
tvs_handle is NULL. Maybe TVS query DNS information fail
00:04:47:00.768 - E/DLM: query ccmadmin(type=1) fail, status=-12
22:19:28, 12/20/2013 : DNS Query [ccmadmin] : Response Error
tvs_handle is NULL. Maybe TVS query DNS information fail
00:04:47:10.773 - E/DLM: query ccmadmin(type=1) fail, status=-12
22:19:38, 12/20/2013 : DNS Query [ccmadmin] : Response Error
00:04:47:19.720 - E/SECLIB: TVS Query PublicKey - provider returned NULL response
00:04:47:19.721 - E/SECLIB: Failed to get signer using TVS
00:04:47:19.724 - E/SECLIB: SIGN: Failed to allocate RSA structure for decryption
00:04:47:19.725 - E/SECLIB: Unable to extract hash from the signature block or decrypted
ignature length does not match SHA1 hash length
00:04:47:19.725 - E/SECLIB: Config Buffer Authentication Failed
00:04:47:19.725 - E/SECLIB: authVerifyBufferBySigner FAILED, rc=12
ERROR: Authenticating configuration file SEP580A20FBE6D5.cnf.xml.sgn
22:19:47, 12/20/2013 : invalid file SEP580A20FBE6D5.cnf.xml.sgn, authenticated fail. Reas
n:12.
download_configuration_process : invalid file SEP580A20FBE6D5.cnf.xml.sgn, authenticated
ail. Reason:12.
download_configuration_process : exit, ret=0
tvs_handle is NULL. Maybe TVS query DNS information fail
00:04:47:20.776 - E/DLM: query ccmadmin(type=1) fail, status=-12
22:19:48, 12/20/2013 : DNS Query [ccmadmin] : Response Error
00:04:47:21.141 - I/dhclient: DHCPREQUEST on eth0 to 10.80.4.1 port 67 interval 4
00:04:47:21.150 - I/dhclient: DHCPACK from 10.80.4.1
00:04:47:21.151 - I/dhclient: bound to 10.80.5.124 -- renewal in 30 seconds.
[MMI]Not update call ui on unregister
into subhandler_applications:provision_ready
22:19:50, 12/20/2013 : VPN Error: VPN is not Configured.
00:04:47:22.922 - E/Checking Config: fullConfig=1
00:04:47:22.922 - E/Checking Protocol: Device=SIP. Config=SIP (OK)
00:04:47:22.922 - E/Checking SwPort: 1000-full (OK)
00:04:47:22.923 - E/Checking Network: IPV4=10.80.5.124 IPV6= (OK)
00:04:47:22.923 - E/Checking Security: NonSecure Mode (LSC: Not Installed, MIC: Installed
(OK)
00:04:47:22.923 - E/Checking Account: Line=2206 (OK)
00:04:47:22.925 - E/Checking CUCM1: FQDN - ccmadmin (Pending)
00:04:47:22.925 - E/Checking TFTP1: IPv4 - 10.80.29.4 (OK)
00:04:47:22.925 - E/DLM: query ccmadmin(type=1) fail, status=-12
00:04:47:22.926 - E/Checking CUCM1: FQDN - ccmadmin ==> NA (Fail)
00:04:47:22.946 - E/SECLIB: TL: Index Out of bound
00:04:47:22.953 - E/SIP : sip_transport_init_ti_addrs : Admin has not configured a valid
ucm for cucm index=VISITING_CCM=0.
00:04:47:22.954 - E/SIP : sip_transport_init_ti_addrs : Admin has not configured a valid
ucm for cucm index=SECONDARY_CCM=2.
00:04:47:22.954 - E/SIP : sip_transport_init_ti_addrs : Admin has not configured a valid
ucm for cucm index=TERTIARY_CCM=3.
00:04:47:22.955 - E/SIP : sip_transport_init_ti_addrs : Admin has not configured a valid
ucm for cucm index=SRST_CCM=4.
00:04:47:23.023 - E/wallpaperCtrl.useUserDefWp() fail
00:04:47:23.056 - E/SIPCC-SIP_CC_CONN: sip_regmgr_setup_cc_conns: NO VALID STANDBY CALL C
NTROL AVAILABLE!
00:04:47:23.082 - E/%
00:04:47:23.084 - E/SIPCC-SIP_TRANS: sip_transport_get_ti_addr: No active CUCM found usin
primary CUCM
00:04:47:23.084 - E/SIPCC-SIP_TRANS: sip_transport_get_ti_addr: No active CUCM found usin
primary CUCM
00:04:47:23.085 - E/SIPCC-SIP_TRANS: sip_transport_get_ti_addr: No active CUCM found usin
primary CUCM
00:04:47:23.085 - E/SIPCC-SIP_TRANS: sip_transport_get_ti_addr: No active CUCM found usin
primary CUCM
00:04:47:23.085 - E/SIPCC-SIP_TRANS: sip_transport_get_ti_addr: No active CUCM found usin
primary CUCM
00:04:47:23.085 - E/SIPCC-SIP_TRANS: sip_transport_get_ti_addr: No active CUCM found usin
primary CUCM
00:04:47:23.101 - E/SIPCC-SIP_TRANS: sipTransportGetPeerUserAgentConnectionInfo: Encounte
ed unexpected hostname
00:04:47:23.101 - E/SIPCC-FUNC_CALL: sipSPISendSubscribeNotifyResponse: Error: sipTranspo
tGetPeerUserAgentConnectionInfo returned error.
00:04:47:23.101 - E/SIP : subsmanager_handle_ev_app_subscribe_response : failed to send S
BSCRIBE Response
"XsiInfoWidget_Event"
{"module":"pform","cmd":"key","event":"capf_operation_update","params":[""]}
"XsiInfoWidget_Event"
{"module":"pform","cmd":"key","event":"reg_update","params":[""]}
tvs_handle is NULL. Maybe TVS query DNS information fail
00:04:47:30.779 - E/DLM: query ccmadmin(type=1) fail, status=-12
22:19:58, 12/20/2013 : DNS Query [ccmadmin] : Response Error
tvs_handle is NULL. Maybe TVS query DNS information fail
00:04:47:40.783 - E/DLM: query ccmadmin(type=1) fail, status=-12
22:20:08, 12/20/2013 : DNS Query [ccmadmin] : Response Error
tvs_handle is NULL. Maybe TVS query DNS information fail
00:04:47:50.786 - E/DLM: query ccmadmin(type=1) fail, status=-12
22:20:18, 12/20/2013 : DNS Query [ccmadmin] : Response Error
00:04:47:51.121 - I/dhclient: DHCPREQUEST on eth0 to 10.80.4.1 port 67 interval 4
00:04:47:51.129 - I/dhclient: DHCPACK from 10.80.4.1
00:04:47:51.130 - I/dhclient: bound to 10.80.5.124 -- renewal in 30 seconds.
00:04:47:55.070 - E/%
tvs_handle is NULL. Maybe TVS query DNS information fail
00:04:48:00.790 - E/DLM: query ccmadmin(type=1) fail, status=-12
22:20:28, 12/20/2013 : DNS Query [ccmadmin] : Response Error
tvs_handle is NULL. Maybe TVS query DNS information fail
00:04:48:10.794 - E/DLM: query ccmadmin(type=1) fail, status=-12
22:20:38, 12/20/2013 : DNS Query [ccmadmin] : Response Error
tvs_handle is NULL. Maybe TVS query DNS information fail
00:04:48:20.797 - E/DLM: query ccmadmin(type=1) fail, status=-12
22:20:48, 12/20/2013 : DNS Query [ccmadmin] : Response Error
00:04:48:21.141 - I/dhclient: DHCPREQUEST on eth0 to 10.80.4.1 port 67 interval 4
00:04:48:21.159 - I/dhclient: DHCPACK from 10.80.4.1
00:04:48:21.159 - I/dhclient: bound to 10.80.5.124 -- renewal in 30 seconds.
tvs_handle is NULL. Maybe TVS query DNS information fail
00:04:48:30.801 - E/DLM: query ccmadmin(type=1) fail, status=-12
22:20:58, 12/20/2013 : DNS Query [ccmadmin] : Response Error
tvs_handle is NULL. Maybe TVS query DNS information fail
00:04:48:40.804 - E/DLM: query ccmadmin(type=1) fail, status=-12
22:21:08, 12/20/2013 : DNS Query [ccmadmin] : Response Error
tvs_handle is NULL. Maybe TVS query DNS information fail
00:04:48:50.811 - E/DLM: query ccmadmin(type=1) fail, status=-12
22:21:18, 12/20/2013 : DNS Query [ccmadmin] : Response Error
00:04:48:51.181 - I/dhclient: DHCPREQUEST on eth0 to 10.80.4.1 port 67 interval 4
00:04:48:51.190 - I/dhclient: DHCPACK from 10.80.4.1
00:04:48:51.190 - I/dhclient: bound to 10.80.5.124 -- renewal in 30 seconds.
tvs_handle is NULL. Maybe TVS query DNS information fail
00:04:49:00.815 - E/DLM: query ccmadmin(type=1) fail, status=-12
22:21:28, 12/20/2013 : DNS Query [ccmadmin] : Response Error
tvs_handle is NULL. Maybe TVS query DNS information fail
00:04:49:10.818 - E/DLM: query ccmadmin(type=1) fail, status=-12
22:21:38, 12/20/2013 : DNS Query [ccmadmin] : Response Error ))

 

 

It's SIP load :

App Load ID 

SIP 9-4-1-8

 

is it correct?

 

thanks

0 Helpful
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