ISR 4321 Auto Attendant configuration

[Hamada Ahmed]

Dears,

Could i configure on ISR4321 IVR or Auto Attendant without CUE only on it's IOS?

[skilambi]

CUE would be the way to go. CUE licensing is very cost effective and the modules can be hardware or even run inside a KVM container.

Srini Kilambi

[Hamada Ahmed]

Hi Srini,

and what about this document

Yes you can. You should use: CME B-ACD and Tcl Call-Handling Applications

somebody wrote in Cisco supportforums that i can by using this document from Cisco

[skilambi]

That’s a very specific hunt group feature that I have also setup for my customers

But if you want a full blown AA then CUE is the best option

Thanks

Srini

[Hamada Ahmed]

Hi Srini,

I just want that all incoming call listen welcome Arabic voice message and after they press 0 , they will go to specific extension ,

so this Document will help me to do this ?

also could i put this Arabic voice message in router's flash?

[skilambi]

I don't see why not and you can see this in the link posted

The Cisco Technical Assistance Center (TAC) supports the rerecording of audio prompts used with the Tcl scripts but does not support modification of the scripts themselves. It is recommended that you consider every loopback BACD call as 2 calls for design considerations and call capacity planning. For more information, see the “Custom Cisco Unified CME B-ACD AA and Call-Queue Scripts” section.

[Hamada Ahmed]

Hi Siri,

I didn't get what you mean?

[skilambi]

See my link above which was a sub-link from your main link it talks about the same