Issue while dialing the conference code to enter a conference call

[Mohammad Shoaib]

Hi Guys,

A Cisco 7962 phone is dialing the conference number to enter to the call but when the user enters the code, it is not recognising the code. However, when some other phone is used with dialing same number and same code. it works.

Any steps required to troubleshoot ?

[Vinod16 · Accepted solution]

Try to register with different protocol i.e. SCCP - SIP

also upgrade the firmware of device to latest 1