Jabber 9.2.3 Group Chat Will Not Start

[rfinnegan5]

We're having an issue where about half of our Jabber installs cannot start a group chat.  When you right-click and select "Start a group chat", you receive the message that you are about ready to start a chat with x number of people and to select continue.  Once you select continue, nothing further happens, whereas on the installations that function, the group chat window then launches.  Error message from logs below...

2014-11-10 14:34:37,252 ERROR [0x0000cf50] [sets\adapters\imp\components\Log.cpp(35)] [JabberWerx] [IMPStackCap::Log::log] - [XmppSDK.dll]: #0, CXmppMUCRoom::GetGroupChatServer , no MUC_SERVICE is available, please check the configure of server, bPersistent:0

Searched online and only found a few solutions that talk about enabling multi user chat on Presence... which of course it alreay is since half our client workstations can start group chats successfully.  Tried uninstalling/reinstalling and removing the user/groups and readding with no success.

Thoughts?

Cordially,

Ray Finnegan

[Boris Kudryavtsev]

Hi Ray,

Did you fix the issue in the end?

Cheers,

Boris

[rfinnegan5]

Yes.  In UCM we were instructed to disable the persistent chat feature.  Once we did that, the group chat features began working again for those where it had stopped.