Hello - we have a use case for which we intend to do a demo.
within the group we work for, we have multiple web apps(built using Pega Platform BPM). Now with the Jabber softphones being installed on the colleague's desktop, we are trying to explore the option of integrating the Pega web app with Jabber so that colleagues dont need to use hardphone to make calls, rather by just click of button on web app, the Jabber softphone must get the input of phone number and make the outbound call. The voice call number is available within web app, so if the collegue who works on the Pega case wants to call someone, he/she should just click on a button and the Jabber softphone should have some API which needs to be called by web app to make the call. the APi should be able to accept the voice call number as input...is this doable?
