KEM module disabled by administrator

[njayakum]

We have a Cisco Unified IP Phone 8961 with KEM. phone is powered by PoE. When the KEM is connected to the phone, the phone displays an error "The LKEM has been detected but is disabled by the administrator" and the KEM remains switched off. We do not have a Cisco Unified Communications Manager to access the phone. Looks like even the access to phone's webpage is disabled. How do we enable the KEM on the phone?

[keglass]

Naveen,

This community does not provide technical support and is not staffed with technical support experts. I recommend you post this and future technical support questions to the Cisco Support Community (https://supportforums.cisco.com/index.jspa) where our Cisco technical support experts provide assistance.   Another option is to open a ticket with the Cisco Technical Assistance Center (www.cisco.com/go/support) to get expert debugging assistance.

We do encourage you to participate in the Cisco Collaboration Community and to also join our Cisco Collaboration User Group program!  In the community, we encourage your discussion/sharing around collaboration topics and Cisco Collaboration Solutions, including business and IT requirements, industry trends, process, culture/organization issues, how collaboration can be used to transform businesses, vendor selection, adoption, training, architecture, licensing, and product features/functionality. If you are a customer or partner, you can also join the user group program to be eligible for member-only events and influence product direction.

We hope to hear from you again.

Kelli Glass

Moderator for the Cisco Collaboration Community

[njayakum]

Thanks for the direction Kelli..

[Brian Koenig]

Ask you admin to create a phone template

That includes KEM. Also have them allow the use of KEM

On cm's phone page..

[njayakum]

Thanks Brian.