Unified Communications Infrastructure

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So here is the scenario. I have some phone login users to contact center. Since they do not have the functionality of having the directory that they can create if they had the AGENT, I would like them to have a directory that they can modify in the u...

DavidPeter by Level 1
  • 2004 Views
  • 27 replies
  • 0 Helpful votes

hi everybody,                  We are currently having issue with the Cisco Call Manager Business Edition, for our client. We can not access the GUI remotely, and we do not have the console password to log in locally.We need to rebuild the server, bu...

Deploying 8945's and am looking for comments on DID.  This is with UCM 9.1(1) and 9.3.2-11 firmware.DND as a Softkey:  When DND is setup as a softkey it works fine, and I see the quick toast indicator of it's state, but I see no persistent visual ind...

Steve Boyd by Cisco Employee
  • 686 Views
  • 1 replies
  • 0 Helpful votes

Hi Guys,I just wanted to know if you can please suggest which is an important resource for Implementation? I know there are SRNDs, System and Admin guides but can someone please suggest where we can get detailed information on how to Implement CUCM a...