Unified Communications Infrastructure

I have a customer with a UC520 that needs the following auto attendant behavior when a menu item is selected:If user at extension xxxx is on phone, put call on hold for 20 seconds, then try again. Repeat this until 120 seconds is up, then send to a d...

Hello guys!     How to unlock the pmadmin default web admin account for CUPM8.6? Already tried passwd -u pmadmin -f through linux (root access) with no success. Also rebooted the box with no sucess.Thnaks in advanced!

Can Unity Connection only connect to one AD domain?

We have Cisco 7940 and 7945 phones here. The phone will allow one to look at the placed/missed/received phone calls on the phone up to 100 records. Is there a way to retrieve these information out of the phone through web interface or some other mean...

Hello,I have a wlc 2504, several indoor 3602i using Cisco 7926. The APs are in flexconnec mode, signal looks good from the 7926 site survey too. Good coverage anywhere from -50 to -65. I can be standing directly under an AP and the 7926 will loose ne...

Hi,we are using a CME 9.1 (on ISR 2921 with multiple ISDN trunks to the PSTN) and CUE 8.6 in the same box.The customer would like to implement a fax server now; incoming faxes should be forwarded to eMails.Is the CME/CUE - combination somehow able to...

Hi,we are looking for a way to gather statistical reports out of CME 9.1 (running on 2921), i.e. how many calls received (on specific DNs and Huntgroups), how many outgoing calls issued (from specific DNs) etc.Any ideas how this could be achieved?Tha...

Hi All,Please would any one tell me how to upgrade cisco call manager 7.x to cisco unified call manager 9.x in steps ????

Hi,we want to use a CUE 8.6 just for a very basic Auto Attendand Script, which forwards the caller to a hunt group or DN based on DTMF tones.We don´t want to use any mailboxes.1) Would the L-FL-CUE-PORT License be sufficient for this, or would we nee...

Hello All,The support community has been very good in guiding me towards solutions to problems that have come up in the past few weeks.  Here is a fairly easy one?Problem:The end user is in location A with their voice mailbox on Unity server A.  Thei...