Unified Communications Infrastructure

I have unified messaging configured and working right with UCX 8.5.1.  Is there a way to alert the user via email that their voicemail box is full?  I'm concerned that if we allow users to turn on this feature that they may start filing email away in...

I am upgrading Unity Connection at 2am on a Unity cluster pair.  I would like to do as much as possible ahead of time and only do the reboot to the upgrade partition at 2am.  If I do the upgrade now without the reboot, will any changes to users made ...

In CUCM, I need to implement a solution where the digit 9 is automatically prefixed on all calls from WebEx to NADP (1+10digits) numbers, but do NOT prefix digits for 3-digit internal extensions. When manually dialing a 9, outbound calls work great, ...

Hi guys,Would an upgrade install fail on a MCS7835I3 if it has more than the minimum amount of required memory?  The upgrade version requires 6 GB and I have 8 GB in this device.Do the same license files need to be installed on the subcriber that are...

HI,I have installed the CIPC on one internal PC and all works fine. One i have installed on a Laptop with is connected through the EASYconnect Client with asa5505 i have one audio. I think i made a mistake in the ACl´s but i don't find it. Can someon...

HiIf I need to monitor incoming & outgoing calls . Where I can find report for this??Note that I pulled all cdr files in third party billing system.Sent from Cisco Technical Support iPad App

It's a feature that DnD status is synchronized between Lync and Cisco Telephony. http://www.cisco.com/en/US/prod/collateral/voicesw/ps6789/ps6836/ps11390/data_sheet_c78-635040_ps11390_Products_Data_Sheet.htmlDo not disturbYou can set the do-not-distu...

All,Is it possible to make wrap up codes mandatory as reason codes? What I mean is, when users have to change their status to 'Not Ready' they HAVE to set a reason code for...now, is it possible to do the same with wrap up codes?THanks,Thiago

We're running virtualized UC 9.x cluster (1 primary 1 secondary) and we want to add vCPUs and I've been asked if the vCPUs are discrete or core?  I am completly unfamilar with virtualized servers (someone else created the VMs).  I do know we're using...

All,We've been experiencing some weird behavior on our uccx script. What's been happening is that when callers hit our 1800 number, they listen to the MoH then a "agents are busy" prompt is played. When the music (one minute .wav file) plays again th...

DearsI am very much new to Cisco Unified Presence and IP telephony, I have a task to install a presence for customer and get it seeing as a worth for the company,Uptill now what i know for a CUP is that it is a server and cisco jabber is a client for...