Unified Communications Infrastructure

I have configured Outbound SIP dialer on Contact Center, but outbound calls are failing. Can someone please vet my gateway configuration. It is an mgcp gatewayvoice service voip allow-connections h323 to sip allow-connections sip to h323 allow-conne...

Hey All:I've browsed the previous articles about meetme password protection. Is anyone in a position to advise on the Unity Express side of the Config? Especially about the custom script for getting the user to enter a password?I have the CME bit nai...

Hello, I will configure UC540W, i installed CCA and connected device UC to my pc by CCA. When i run Telephony options in CCA come progress information about Loading Voice Related Data. It during every time. Why i recieve the error? Can you help me?

Dear All,Please any one assist on below given pointsExisting setup facing performance and conference issue :1>  All of sudden I am facing the problem with conference calls between inter site  as well as intra site, Is there any tool to troubleshoot t...

Hi All,I wonder if someone could help me with a problem I have, I use UCCX Historical Reports to get information about the number of abandoned calls, but I have noticed that the reports  generated are different against the Real Time Stats. For exampl...

I have a customer with a UC520 that needs the following auto attendant behavior when a menu item is selected:If user at extension xxxx is on phone, put call on hold for 20 seconds, then try again. Repeat this until 120 seconds is up, then send to a d...

Hello everyone, in my second issue I ran into this weekend (bad luck?) while trying to backup a VM of our CUC Publisher. I gracefully shut down the publisher and made my backup, when I brought it back up the Primary server status switched to our subs...

                   Has anyone installed SP3 for Exchange 2010 when integrating with Unity 8.0 yet?  Any gotchas?

I work for a school system and I have a question? Is there a way to force all users with voicemail to change their passwords at the same time IE the beginning of each new school year without using the bat tool? ThanksTim Jarrell I T Tech PWCS       

Hi,I'm currentely exploring 2 options for a customer, going CUCM and CUC directely or a 2 steps approach which is CUCM-BE 5000 first and then migrate to CUCM and CUC.I'm a little confused with the licensing part for the BE 5000 migration to CUCM and ...

We have agents using the Agent Desktop 8.5 that after they log in and attempt to maximize or minimize the screen the window minimizes to the bottom system try then you can't maximize no matter what you do. We are seeing this behavior on pc's with Win...

Hi,I have a few iphones running Mobile 8.0 and Mobile 8.1.  Everything works fine except for the Directory.Im looking to get the the directory working on the Mobile 8.x phones; the Coorporate Directory (the same as in the IP Phones) is this possible ...