Unified Communications Infrastructure

I created a group call pickup for our HR dept for 6 extensions that are in that dept. Is there a way to allow a user to pickup say 6 other extensions without being a part the group call pickup? The HR director wants to be able to pickup the 6 extensi...

I am setting up an appointment for a DID extension to allow access to voicemail, this setup is working, but when I get to call the initial message is what informs the access to a directory of extensions, press * oh yes asks you to enter Pin code .Wou...

Hello,I found some other hits on this error and tried the workarounds (restarting tomcat, and report data harvester) but am still getting "Unable to find any report data based on parameter(s)" for a certain timeframe on multiple reports when I know a...

Hi, I have a UC560 at one of my sites. I have purchased 2 FXO expansions, so I have a total of 12 FXO lines. Due to recent expansion this site requires additional phone lines and since the current UC560 is maxed out what are my options?Adding an addi...

Hello everyone,I have setup CUCMBE at my office and now i have problem with call transfer to extension.I have setup Direct Routing Rules and System Call Handlers with custom Recording. Also I was sync users from CUCMBE.first:when i test in internal i...

Does anyone know if this feature is coming to Unity connection version 9.0 or anytime soon.  It is available on Unity but not Unity Connection and I have several clients interested in this feature.

Hello ,We have a router 2811 equipped with AIM-CUE module version 7.0, We need to upgrade the the module to be compatible with CUCM 8.6. The issue is that the compitability matrix doesnot give a direct answer as in one table it says that for CUCM 8.6...

I have tried to upgrade a CUC 8.5 cluster to 8.6.2.  The refresh cop file was installed as per instructions including reboots.  When trying to upgrade the 1st server (primary/pub) everything goes well until installing the last unity connection compon...

Hi!     My customer is using email notifications when they get a voicemail on their unity connection 7.1 server however the calling number shows up with the prefixed digit on external calls.  So a call from an external number gets a 9 prefixed on the...

Hello,I need to answer a customer the following question:If an emergency call is made from an ERL, what kind of information is shown on the associated onsite alert personnel phone?The CER documentation only says that the personnel receives a telephon...

I am looking at devices that will stay awake when my PC goes to sleep (per security requirements at my job) I see new devices coming on the market with features I would like to have that could only compliment my IP Communicator but also serve as a mo...

I am deploying CUCM + GW.I am going to use isc dhcp server services.I have a variety of  Cisco IP phones models.Does this configuration support the Cisco phones requirement for DHCP acquiring dhcp IPs from isc dhcp server ?authoritative; ddns-update-...