Mailbox count reached licensed mailbox count

[keanej]

My 8.6.7 CUE module is displaying an error that doesn't make sense.

I have installed additional licenses but the system still wont allow new mailboxes.. anyone know whats going on ??

I have rebooted and currently have 30 mailboxes on the system. However, when I install an eleventh mailbox .. it gives an error.

TESTSITE-CUE#  show license in-use
StoreIndex:  1  Feature: VMIVR-PORT                        Version: 1.0
        License Type: Permanent
        License State: Active, In Use
        License Count: 6 /4
        License Priority: Medium
StoreIndex:  2  Feature: VMIVR-VM-MBX                      Version: 1.0
        License Type: Permanent
        License State: Active, In Use
        License Count: 30 /10
        License Priority: Medium

TESTSITE-CUE#

TESTSITE-CUE# conf t
Enter configuration commands, one per line.  End with CNTL/Z.
TESTSITE-CUE(config)# voicemail mailbox owner OfficerEight size 300
Mailbox create error: Mailbox count reached licensed mailbox count

Any help appreciated

James

Some additional info

CPU Model:                    Genuine Intel(R) processor              1.06GHz
CPU Speed (MHz):              1064.024
CPU Cache (KByte):            64
BogoMIPS:                     2129.4
SKU:                          ISM-SRE-300-K9
UDI:                          ISM-SRE-300-K9:XXXXXXXXX
Chassis Type:                 C2911
Chassis Serial:               XXXXXXXXX
Module Type:                  ISM
Module Serial:                XXXXXXXXX
Compact Flash:                4110MB
SDRAM (MByte):                512

[Manish Gogna · Accepted solution]

Hi James,

Please check the Problem section of the following link

http://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unity-express/112941-nme-cue-novmail.html#topicsub1

HTH

Manish

[keanej]

I actually tried these steps before you posted Manish

license activate ivr sessions 0

license activate voicemail mailboxes 25

license activate ports 24

write memory

reload

and they did in fact fix it. ..

after reboot number 6 !!

Working again  !

Did I mention how much I love cisco licensing ! :-)

Thanks for the correct feedback Manish !

[Manish Gogna]

Thanks for updating the post James, good to know that you fixed the issue.

Manish