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MailBox is Disabled

kevin chung
Level 1
Level 1

Hello All

Thanks in Advance for taking the time and assisting me with this issue.

I have a small problem with my CME

when users dial the  VM pilot

we are able to enter there extension

we are able to enter there password

but after entering the password I get a message that says

"this mailbx is disabled for help please contact your system administrator"

I checked a few users properties by the gui and these mailboxes are endabled.

I even went in via CLI and added these commands

voicemail mailbox unlock owner User1
enable

voicemail mailbox unlock telephonenumber 1002

config t

voicemail mailbox owner USer1

enable

exit

Then I tried again and got the same message.

Any IDeas???

1 Reply 1

kesmurth
Level 1
Level 1

Please refer to this url

http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel3_2/Command/v_cmds.html#wp1035265

voice mailbox owner

To create or modify a mailbox for a subscriber or a group and to enter  mailbox configuration mode, use the voice mailbox  owner command in Cisco Unity Express configuration mode. To delete  the mailbox, use the no form of this command.

voice  mailbox owner name [type announcement-only] [size seconds]

no voice mailbox owner name

The following commands are available in mailbox  configuration mode:


Mailbox Configuration Mode Command
Is the Command Available for Personal Mailboxes?
Is the Command Available for Announcement-Only Mailboxes?

caller-flow caller-input

yes

yes

default

yes

yes

description "text"

yes

yes

disable

yes

yes

enable

yes

yes

Example

CUE# configure terminal

CUE(config)# voicemail mailbox owner User1

CUE(config-mailbox)#   ?                                                                                                               

  caller-flow       Configure caller call flow settings for this  mailbox

  description       Comment describing the mailbox

   enable            Activate a mailbox

  end               Leave  mailbox configuration mode

  expiration        Voicemail auto  deletion policy

  external         

  fax               Fax  configuration

  greeting          Edit your greetings

   login             Mailbox login configuration

  mailboxsize        Maximum size of the mailbox

  messagesize       Maximum size for  each message

  no                Delete configuration command

   default           Use default value

  secure-messaging  voicemail  secure messaging options

  tutorial          Activate the mailbox  tutorial

               

CUE(config-mailbox)#  enable

CUE(config-mailbox)#exit

CUE(config)# exit

CUE#  write memory