Unified Communications Infrastructure

Hello,Can anyone tell what does following mean"Circular—Selects the next available agent with the highest priority, based on the last agent selected and the agent order in the Resources list"I can't figure out what does it mean by " Selects the next ...

I have a 2851 router with 12.x IOS and SRST 6.x and want to upgrade my CM cluster to 8.6. I know that in order to run SRST 8.x I need IOS version 15.x on the router.My question is, do I need to upgrade two separate files on the router - one for IOS a...

Hello AllI have configured auto attendant on a voicemail box rather than a call handler as I only have 4 caller inputs. The problem is that after a callers reach the auto attendant and listens to the standard greeting I have recorded, there is no pau...

In the documentation it references being able to broadcast an IM to multiple users, or at least I thought I saw it. How do you broadcast a message to multiple users via CUPC 8.0?

Dear All I have VCS version X1.1 , I want to upgarde it to higher version , My question is Do have pdf or link how to upgarde VCS ???thanks and regards

                   Hi everybody,can you generate the BoM for me on the below:IP TELEPHONY Lic for CUCM 8.6 (CUWL) 500Cisco Unity Server 8.6 (Platform 7825-i5) 1Cisco Call Manager 8.6 (Platform 7816-i5) 1brsam

Hello, I have a CUCM 6.1.2 and Unity 5.0 running and are also integrated. Now I want to upgrade my CUCM6.1.2 to version 8.5 and also convert the device license units (DLUs) to user Connect Licenses (UCLs). The Unity 5.0 remains same.Will this upgrade...

Hi Guys,I was wondering if you can help me. This is my scenario, I'm using the follwoing kit -- IBM system x3755 (4 x Dual- Core AMD Opteron 82220 SE) with 32 GB memory- VMWare ESXi 4.1- Trying to install CUCM 8.6I am getting 'Hardware you are using ...

Hi I have UCS C200-M2  with ESXI version 5.0 and i installed on it Attendant Console Enterpise , if i want to downgrade ESXI from version 5.0 to 4.1 my Questions :If i do the downgrade , Will  the Attendant console enterprise  delete or effect ???Do ...

Is it possible to configure 3-way calling and conference calling in the Unity Express 8.0 gui? if so how?

It takes 45seconds to a minute requesting anything on the web front end.The command-line is snappy but:admin:show process load cputop - 14:27:29 up 114 days, 15:19,  1 user,  load average: 0.83, 1.07, 1.22Tasks: 177 total,   1 running, 176 sleeping, ...