04-29-2012 04:25 AM - edited 03-19-2019 04:50 AM
I am having a slight issue with MeetingPlace v8 authentication with Cisco WebEx. I am using the type-II integration using Cisco WebEx MCS Node and using SSO via the Call Manager. The user profiles are being imported from Callmanager correctly.
When I logon to WebEx I am redirected to the MeetingPlace logon page. But when I logon I receive the error -
'unable to complete authentication with Cisco WebEx'
I know that the username/password check is working as I can see the Logout button at the top right of the screen. I should be redirected to WebEx again but I am not. If I look at the Admin pages of the WebEx site the user has not been created. I have uploaded the cert from MeetingPlace to WebEx, just in case.
Also, not sure if this is related, but if I reset the TSP connection from MeetingPlace Admin (WebEx Site and Server) I receive the error - 'Cisco WebEx could not authenticate user using XMLAPI'
Really scratching my head on this one now.
04-29-2012 08:53 AM
Hey Andy,
Your problem is definitely caused by the TSP connection failure. There's a few things that you will want to check to troubleshoot this one.
-Make sure the APP server is synced with NTP. Time synchronization is one of the most common causes of these failures. Esp. with a new installation.
-Review the network requirements and make sure you have these ranges open for your firewalls:
-And just as a sanity check did you upload the SSO certs to the WebEx site to configure the authentication and MP integration?
If you're still unable to resolve this, you can open up a TAC case and have one of us take a look at the issue.
Let us know if this helps,
06-21-2016 10:31 AM
Hello, i have this problem too. How dis yo solved this issue?
Regards,
Julián.
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