Message Activity Report...?

[roger.widmer1]

Sometimes we've got messages in the "Example Admin" box. This happens when somebody gets transferd to unity who hasn't got a valid mailbox.

I would like to find out when this happend, who called and which destination number was sent to Unity that could not be recognised.

I thought that the "Subscriber Message Activity" report would provid this kind of information. Unfortunately the report for the Example Admin was empty...

Why is this report empty?

Is there a better way to do this?

Thanks for your help.

[lindborg]

Unity version?

My first guess would be that these messages were left longer than 7 days ago and you have the logging cycling at the default of 7 days - all the data the message activity report pulls from only sticks around for as long as you have set in the SA configuration pages - if that's the case, I'd crank up the data (not the diag) file retention time to 30 days or something to make sure you keep that around.

If that's not the case, I'm not sure why it wouldn't show up... remember that if you're testing this by leaving a message and then running the report there can be about a 30 minute delay before the data is available to the report engine - it has to wait for the scavenger to run (it kicks off every 30 minutes) to pull the relevant data over to the ReportsDB database from the logs. Lots of folks stumble on this, just so you know.

[roger.widmer1]

The messages in question were from the same day I've run the report on. That's why I was a bit puzzled by the fact that the report was empty. There were 13 new messages in the mailbox. So a report covering the whole day should have shown quite a lot of entries.

We're running Unity 4.0(3)sr1

The problem I'm facing is that these messages on the Example Admin box should not be there and I need to find out which box the caller tried to reach, but some how did not get recognised by Unity and therefore ended up leaving a message for the operator, which is owned by the Example Admin.

Many thanks for your valued help

[lindborg]

Are you sure these are coming through the operator mailbox? You can run the Call Handler Traffice Report for the operator mailbox and see how many calls were hitting that handler and how they were exiting (i.e. by leaving a message) to verify.

Another possibility that comes to mind is that these were not messages that came to the Example Admin box directly (i.e. with the EAdmin setup as the recipient on a call handler or interview handler) - the EAdmin also gets messages that are bounced to the Unaddressed Messages list for situations where a subscriber is addressed a message from an outside caller and their mailbox is too full to take a message for instance - Messages redirected through the Unaddressed Messages DL wouldn't show up in the message activity report I don't think (these are special cases). if you look at the messages is there any indication of their source?

[roger.widmer1]

The installation has been in service for 5 day now and all the mailboxes are virtually empty. The biggest one I think has got about 2 MByte in it... so that shouldn't trigger any actions on Unity.

I will run the Call Handler Traffic Report for the operator mailbox on Monday. If messages are being left via this way, should there be messages in the Message Activity Report of EAdmin?