Unified Communications Infrastructure

Currently using CM 3.3(3)SR4a with Unity 4.0(3)SR1, TSP 7.0(3b).Call flow is Inbound PSTN access through PRI on 6608 blade to CM to Unity. Internally accessing Voicemail is OK. I can directly dial all 32 ports on Unity no problem. No busy outs at all...

Unity 3.1.3Can you allow users to change the Call handler greetings. Can it be changed from a 7960 IP phone?

Sometimes we've got messages in the "Example Admin" box. This happens when somebody gets transferd to unity who hasn't got a valid mailbox.I would like to find out when this happend, who called and which destination number was sent to Unity that coul...

After upgrading from 3.1(6) to 4.0(3) we are unable to login to PCA. This is a dual integration system with failover. Exchange 2000 off box, Domain Controller off box. Have tried everything in these URL's with no luck. http://www.cisco.com/en/US/prod...

Some users present callers with option to dial 1 for administrative assistance. Now callers are transferred directly to the attendant. Station Cll Fwd is not an issue. Changing the key from 1 to 2 doesn't change anything. Rebuilding the mailbox does...

I have Unity 3.1.5 in a Unified Messaging deployment with Exchange 2000. I just tried implementing an Interview Handler with a Distribution List (which has one subscriber and one public folder in it)as the recipient and only the subscriber gets the ...

Our Unity server succumbed to worm - after dealing with TAC for some time, they recommended a complete rebuild. Our rebuild is currently not functioning - here's the scenario and symptoms:Unity 3.1(5) standard install, using SQL (not MSDN)Unified/Off...

Unity 4.0.3.I have over an hundrer call handler to create. Unfortunatly, on CiscoUnityTools it's an not TAC supported utility. Could the use of this tool cause any problem to Unity? Thanks

Questions about Unity’s Default GC and DC servers.Environment:We have six Unity 4.0(3) SP1 UM with Unity Networking on Win 2K SP4 Servers to Exchange 2K SP3 with Win 2K AD. Problem: The Servers that Unity has selected for the default DC and GC are ac...

I have finished with a new installation of Cisco Unity 3.1.3 . What should I do so that it would be able to communicate with the Cisco CallManager 3.1.4b and have all my IP Phone avail of voice mails?I also noticed that when I access Unity SA and go ...

Hello,We have a new 4,000 user installation of Unity and we are at the subscriber import stage. We have all user information including billing ID in a CSV file but I can't find the column header for Billing ID. There are approximately 400 different b...

Hi,I want to install Unity 3.1 in regular PC for testing only. The USB key already in live Unity Server.I heard we can install unity without USB key, of course there are limitation for user license, and voice ports.Now, I just want to install unity ...

We have two sites off our Publisher/Subscriber/Unity. With site 1 when in the Main Greeting you will hear the Directory Handler and during that greeting Unity says if you need help Press 0. When I press 0 I'm transferred to a subscriber. How can I...

Hi allI would like to know how many subscribers have successfully completed their self enrollment process. Is there a report or similar way to find this out?Thanks for your help.