migration of cra 3.5.2 to crs 5.x

[AhmedEmad]

Hi,

I read both wonderful documents about planning and executing migration to CUCM 6.1.

They are very useful. Thanls! however I have CallManager 4.1, Unity 4 and cra 3.5.

I wonder how we can migrate the cra after unity and call manager upgrade? especially that we don't have the cra admin password. Do you have any detailed procedures or advises?

[brehamil]

could you clarify CRS?

[AhmedEmad]

I mean unified contact center express or UCCX 5.0, while crs=customer response solution

[brehamil]

You probably want to reach out to Contact Center Express team

Message was edited by: Laura Douglas (Cisco Collaboration Community Manager) ... I removed the email alias that Brett added to the post.  The benefit of the community is to post an answer for many and get away from the use of email aliases.  I'm reaching out to the Contact Center Express team for response.