MOH is too loud

[sorinbadea]

Here is the scenario: CM 6.0 and UCCX 5.0(1). When a customer calls in, no agents availale, customer is being queued and the music starts playing really loud. If a customer is being put on hold by an agent, music plays at normal level. Any ideas? I'm using the same music on hold file.

[Tommer Catlin]

There is a service parameter in CUCM6 that can be adjusted for MOH when on hold. Try adjusting it through the parameters and see if it works

[sorinbadea]

I have tried that already. MOH is good when on hold; is it loud ONLY when customer is on the queue, waiting for an agent.

[reagleston]

I had this problem too. Are you using a vru (CVP) for your MOH? In my case I was and had to edit the wav file on the media server to lower the volume in the file itself. WavePad is a free tool which can do that very easily.